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Stockroom Survey
Name (optional):
Laboratory:
Telephone
Please rate the Cell Center Stockroom on the following: (1= low, 5 = high)
(1) Stocked Products:
Importanace to You
Quality of Service
New Product Additions
--
5
4
3
2
1
--
5
4
3
2
1
Overall Product Selection
--
5
4
3
2
1
--
5
4
3
2
1
New Vendor Additions
--
5
4
3
2
1
--
5
4
3
2
1
Overall Vendor Selection
--
5
4
3
2
1
--
5
4
3
2
1
New Prices
--
5
4
3
2
1
--
5
4
3
2
1
Product Availability
--
5
4
3
2
1
--
5
4
3
2
1
(2) Special Orders:
Importanace to You
Quality of Service
No Shipping/Handling
--
5
4
3
2
1
--
5
4
3
2
1
Pricing Structure
--
5
4
3
2
1
--
5
4
3
2
1
Range of Vendors
--
5
4
3
2
1
--
5
4
3
2
1
Convenience
--
5
4
3
2
1
--
5
4
3
2
1
(3) Stockroom Personnel:
Importanace to You
Quality of Service
Friendliness
--
5
4
3
2
1
--
5
4
3
2
1
Helpfulness
--
5
4
3
2
1
--
5
4
3
2
1
Delivery Service
--
5
4
3
2
1
--
5
4
3
2
1
Convenience
--
5
4
3
2
1
--
5
4
3
2
1
Reliability
--
5
4
3
2
1
--
5
4
3
2
1
(4) Catalog:
Importanace to You
Quality of Service
Ease of Use
--
5
4
3
2
1
--
5
4
3
2
1
Structure
--
5
4
3
2
1
--
5
4
3
2
1
Information in Opening Sections
--
5
4
3
2
1
--
5
4
3
2
1
(5) Ordering Systems:
Importanace to You
Quality of Service
Email
--
5
4
3
2
1
--
5
4
3
2
1
Ordering Computer
--
5
4
3
2
1
--
5
4
3
2
1
Telephone Ordering System
--
5
4
3
2
1
--
5
4
3
2
1
(6) What other companies would you like to see you the Cell Center Stockroom add?
(7) What other products would you like to see the Stockroom stock?
(8) How many times per day are deliveries made to your building?
--
0
1
2
not sure
(9) Do you have your items delivered?
yes
no
If you don't, why not?
(10) Do other members of your lab have their items delivered?
yes
no
Please make any comments or suggestions about our delivery service:
(11) Does your lab use the Stockroom's for special orders?
yes
no
(12) Why or why not? (check all that apply)
convenience
vendor selection
no shipping fees
not aware of service
pricing
reliability
other
(13) Please make any comments or suggestions about our special ordering service:
(14) How do you place orders?
Stocked Items
Special Orders
% email
% email
% telephone ordering system
% FAX
% Stockroom ordering computer
% drop off at Stockroom
100%
100%
(15) Please comment on your choice of ordering method. How convenient do you find it? How could it be improved?
(16) Does your lab have internet access to the UPHS network?
yes
no
(17) Would you prefer ordering via the internet on the Stockroom website?
yes
no
(18) We welcome any other comments about our products and/or services:
