Major Change This Weekend to Zimbra Email

09/14/17

Dear Colleagues,

Beginning tomorrow evening (7pm on Friday, September 15, and until 6am on Monday, September 18), all Zimbra email accounts (mail.med.upenn.edu accounts) will be migrated to the Office 365 platform.  Please recognize that during this weekend migration, Zimbra email accounts will not be accessible.  You may wish to make other arrangements for electronic communication (such as non-Penn email accounts and data sharing via PennBox).

After 6am on Monday, September 18, you can access email via the following webmail address: mail.pennmedicine.upenn.edu.  This webmail is also responsive and accessible for mobile devices*.  Please follow and bookmark the link provided once you have received your log in information with your Penn Medicine network account (you will receive this by Friday morning).  

Our Local Support Providers (LSPs) will be available to assist with any questions you may have (pre- and post-migration) and can be contacted at 215-662-7474

Lastly, I highly encourage you to review the comprehensive list of questions and answers and guidelines provided by the Penn Medicine Corporate Information Services team, which can be found here.

All best,
Jon

Jon Epstein, MD
EVD/CSO

KEY DETAILS: 

  • The migration will begin at 7pm on 9/15 and end 6am 9/18
  • After 6am on 9/18, you can configure your own e-mail client (e.g. desktop Outlook, mobile devices, etc.) by following the instructions at Penn Medicine Office 365 Migration website.  Otherwise, your LSP will be available to assist with the email client configuration
  • All email addresses will be formatted as follows:   pennkey@pennmedicine.upenn.edu
  • All emails, contacts, calendars will be migrated to Penn Medicine O365
  • Any emails that are sent to @upenn.edu or @mail.med.upenn.edu will be forwarded for at least one year to your new email address
  • Please contact your LSP if you are having issues or call 215-662-7474
  • Additional FAQs at: http://www.med.upenn.edu/pmacs/o365-faq.html

* Note that accessing email through mobile device will require the installation of the Intune Mobile Device Management (MDM) app.  Intune is designed to remove the O365 email in case of theft or loss; it is a standard information security tool that respects user privacy and in no way collects personal data.