Professionalism
Welcome to the Penn School of Medicine Professionalism website. Penn Medicine is dedicated to maintaining a high standard of professionalism in all of our missions. The existence of professions depends on a social contract, in which society confers privileges in exchange for obligations. Medicine has the privileges of autonomy, of setting standards and of awarding licensure, of monopoly over the provision of care and over training of the next generation of physicians. It has the obligations to improve quality; to remediate and discipline members who fail to meet professional standards; and to work for access to care and just distribution of resources. Maintaining high quality in all the missions of contemporary medicine requires teamwork. In turn, teamwork demands mutual respect between physicians, patients, co-workers and trainees. The interdependence of teamwork and respect is expressed in the Penn Medicine Statement on Professionalism.
Our professionalism effort is comprehensive and includes:
- Institutional policies
- Events, speakers and symposia
- Individual transformation through small groups, reflection and narrative
- Role modeling
- Recognition of outstanding professionalism
- Assessment and feedback
- Research and scholarship
This website provides resources, information, and contacts to those who are involved, and those who would like to be involved, in this effort.
Statement on Professionalism
The University of Pennsylvania School of Medicine and Health System are committed to meeting the highest standards of clinical care, education, and research. In serving our patients, educating our students, and conducting biomedical investigation, collaboration an teamwork are essential. Effective teamwork requires that all faculty members, students, trainees, and staff treat one another and the patients they see with unfailing respect, civility, and dignity. Members of our community, including patients, must never be subjected to disrespect of any kind or to discrimination on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, or veteran status.
The needs of patients take precedence over the financial and academic interests and professional prerogatives of faculty, students, trainees, and staff. Conflict of interest must be managed, minimized, and disclosed in accordance with our policies; it must never threaten the relationship of trust between patients or research subjects and our institution in the delivery of clinical care and the performance of research. We respect and assure the right of patients and research subjects to full explanation of the risks and benefits of medical and research interventions; the right to confidentiality in the use and disclosure of medical information; and the expectation that patients injured by medical error will be informed and dealt with in a fair and open manner.
We pledge to work continuously to advance the frontiers of biomedical knowledge; to improve our quality of care, maximize patient safety, and minimize medical error; and to improve the health care delivery system at community, state, national, and global levels. We are committed to full access to medical care for all members of society and to just distribution of health care resources.
Endorsed by the HUP Medical Board 4/23/08
Calendar of Events
No Events Presently Scheduled
Past Presentations
William Carlos Williams Conference (Video) - "Professional Behavior and Patient Satisfaction" -by Dr. David Stern - November 12, 2008
Williams Carlos Williams Conference (Video) - " Sustaining Professionalism in the Era of Physician Shortages" - by Dr. Buz Cooper - December 17, 2008
Policies
- University of Pennsylvania Principles of Responsible Conduct
(http://www.upenn.edu/audit/oacp_principles.htm) - UPHS Policy Manuals
(http://uphsxnet.uphs.upenn.edu/home/policies.shtml) - UPMC Policy on Disruptive Healthcare Providers
(Forthcoming) - University of Pennsylvania Sexual Harassment Handbook
(http://www.upenn.edu/affirm-action/shhandbook.html) - UPMC Policy on Substance Abuse by Healthcare Providers
(http://uphsxnet.uphs.upenn.edu/hupadmpl/1_11_08.pdf) - University of Pennsylvania Policy - Financial disclosure and presumptively prohibited conflicts for faculty participation in clinical trials (http://www.upenn.edu/almanac/volumes/v54/n01/or-clinical.html)
- UPMC Policy - Pharmaceutical Industry Representative Activity
(http://uphsxnet.uphs.upenn.edu/hupadmpl/1_12_41.pdf)
Resources
At Penn
- EAP (Employee Assistance Program) provides information and support for personal and professional life issues. The EAP gives eligible faculty and staff and their immediate family members access to free, confidential counseling and referral services. One-on-One sessions are offered at dozens of locations, and online information, coaching and support services are also available. EAP services are available 24 hour a day, 7 days a week by phone at 1-888-321-4433 or online at www.pennbehavioralhealth.org.
- PORTS (Patient Online Reporting and Tracking System) is an electronic site where UPHS personnel may report adverse occurrences, including episodes of disruptive or unprofessional behavior (http://uphsxnet.uphs.upenn.edu/ceqi/ports/)
- Professionalism Committee of the HUP Medical Board provides counseling and remediation for healthcare providers whose behavior is disruptive or unprofessional. Contact: kathleen.sullivan@uphs.upenn.edu
National
- Gold Humanism Society
(http://www.humanism-in-medicine.org/) - doc.com: An interactive learning resource for healthcare communication
(http://webcampus.drexelmed.edu/doccom/) - The Healer's Art (Dr. Rachel Remen)
(http://www.healthsystem.virginia.edu/internet/thehealersart/)
Programs
Narrative Professionalism Committee
Purpose: Design and oversee a professionalism curriculum for house staff, nurses, and faculty based on shared narratives of critical incidents.
Members: Alan Wasserstein, M.D. (Chair), Richard Cooper, M.D., Tony Rostain, M.D., Robert Gaiser, M.D., Sindhu Srinivas, M.D., Linda Welsh, Nicole Saint-Louis, Jack Truten, James Callahan, M.D., Reena Chokshi, M.D., Mary Harris, M.D., Kathleen McCauley, M.D., David Pearlman, Ph.D., Elizabeth Steinmiller, M.D.
Contact: Jean Arena (215-662-7934 email: jean.arena@uphs.upenn.edu)
Meeting Schedule: all meetings at 8:00am in McCurdy Conference Room (Dates: March 25, 2009; April 29, 2009; May 27, 2009; June 24, 2009; July - NO MEETING; August 26, 2009; September 23, 2009; October 28, 2009; November 25, 2009; December 23, 2009; January 27, 2010; February 24, 2010; March 24, 2010; April 28, 2010; May 26, 2010; June 23, 2010)- Narrative Medicine Facilitators
- Jack Truten (trutenj@comcast.net), Director of Professionalism Education
- Linda Welsh (lindawelsh@aol.com), Co-Director of Professionalism Education
- Nicole Saint-Louis (nicole.saint.louis@uphs.upenn.edu), Department of Social Work
- Anthony Rostain, M.D. (rostain@mail.med.upenn.edu), Professor of Psychiatry at HUP
- Alan Wasserstein, M.D. (alan.wasserstein@uphs.upenn.edu), Vice Dean for Faculty Affair
- Narrative Medicine Programs (schedule)
Professional Curriculum Committee
- Members: Jim Callahan, M.D., Serena Cardillo, M.D., Sydney Evans, M.D., Robert Gaiser, M.D., Mary Harris, M.D., Jon Morris, M.D., Richard Neill, M.D., Anthony Rostain, M.D., Sindhu Srinivas, M.D., Jack Truten, Nicholas Volpe, M.D., Joan Von Feldt, M.D., Alan Wasserstein, M.D., Linda Welsh, Gordon Yu, M.D., Esther Chen, M.D., Mary Scanlon, M.D., Noel Williams, M.D.
- Contact: Jean Arena (215-662-7934 email: jean.arena@uphs.upenn.edu)
Meeting Schedule: all meetings at 8:00am in McCurdy Conference Room (Dates: April 22, 2009)
Professional Oversight Committee
- Purpose: Oversee physician professionalism programs
Members: Alan Wasserstein, M.D. (Chair), Lisa Bellini, M.D., Patrick J. Brennan, M.D., Sean Burke, J.D., Richard Cooper, M.D., Lee Fleisher, M.D., Bernett Johnson, M.D., Paul Lanken, M.D., Katie Manno, M.D., Victoria Mulhern, Gail Morrison, M.D., Jody Foster, M.D., Pat Sullivan, M.D., Jack Truten, Linda Welsh
Contact: Jean Arena (215-662-7934 email: jean.arena@uphs.upenn.edu)
Meeting Schedule: all meetings at 7:30am in McCurdy Conference Room (Dates: November 11, 2009; May 12, 2010)Professionalism Research Committee
- Members: Fran Barg, M.D., Richard Cooper, M.D., Robert Gaiser, M.D., Anthony Rostain, M.D., Nicole Saint-Louis, Sindhu Srinivas, M.D., Jack Truten, Alan Wasserstein, M.D., Elizabeth Steinmiller, M.D., Linda Welsh
- Contact: Jean Arena (215-662-7934 email: jean.arena@uphs.upenn.edu)
Meeting Schedule: (Dates: No meetings dates currently scheduled))Professionalism Research Working Group
- Members: Fran Barg, M.D., Jack Truten, Alan Wasserstein, M.D., Linda Welsh
- Contact: Jean Arena (215-662-7934 email: jean.arena@uphs.upenn.edu)
- Meeting Schedule: all meetings begin at 8:00am (Dates: April 1, 2009; May 6, 2009; May 20, 2009; June 3, 2009; June 10, 2009; June 17, 2009; July 1, 2009; July 15, 2009; August 5, 2009, August 19, 2009; September 2, 2009; September 9, 2009; September 16, 2009; September 30, 2009)
Penn Medicine Publications on Professionalism and Humanism
Contributions to the published literature by members of the Penn community. Please alert us to publications that should be included.
Cooper R.A., Tauber AI. New physicians for a new century. Acadademic Medicine 2005;80:1085-1088
Bellini L.M., Shea J.A. Mood change and empathy decline persist during three years of internal medicine training. Academic Medicine. 80(2):164-7, 2005 Feb
Lewin L.O. Lanken P.N. Longitudinal small-group learning during the first clinical year. Family Medicine. 36 Suppl:S83-8, 2004 Jan
Kogan, Jennifer R., Bellini, Lisa M., Shea, Judy A. The impace of resident duty hour reform in a medicine core clerkship. Academic Medicine. 79(10 Suppl):S58-61, 2004 Oct
Bellini, Lisa M., Baime, Michael, Shea, Judy A. Variation of mood and empathy during internship. JAMA. 287(23):3143-6, 2002 Jun 19
Shea, J.A., Bellini, L.M., Reynolds, E. E. Assessing and changing unprofessional behaviors among faculty, residents, and students. Academic Medicine. 75(5):512, 2000 May
Wasserstein, A.G., Brennan, P.J., Rubenstein, A.H. Institutional leadership and faculty response: Fostering professionalism at the University of Pennsylvania School of Medicine. Academic Medicine. 2007; 82(11):1049-1056
Wasserstein, A.G. Lessons in medical humanism: the case of Montiagne. Annals of Internal Medicine. 146(11):809-13, 2007 Jun 5
Wasserstein, A.G., Quistberg D.A., Shea, J.A. Mentoring at the University of Pennsylvania: results of a faculty survey. Journal of General Internal Medicine. 22(2):210-4, 2007 Feb.
Wasserstein, A.G. Death and the internal milieu: Claude Bernard and the origins of experimental medicine. Perspectives in Biology & Medicine. 39(3):313-26, 1996
Research Projects
- Nurse Assessment of Attending Physician Professionalism
Investigators: Jennifer Myers, M.D. (myersj@uphs.upenn.edu), Jodi Savitz M.D. (jodi.savitz@uphs.upenn.edu) - Outcomes of Narrative Small Groups in Hospital Units
Investigators: Nicole Saint-Louis (nicole.saint.louis@uphs.upenn.edu), Alan Wasserstein, M.D. (alan.wasserstein@uphs.upenn.edu)
Contact Us
Jack Truten (jack.truten@uphs.upenn.edu)
Alan Wasserstein, MD (alan.wasserstein@uphs.upenn.edu)

