Picking up an Order

Orders placed at the Stockroom or through CellNet may be picked up immediately. Customers may specify each order to be delivered to their lab or for pickup at the Stockroom. Orders may be picked up at any time starting at 9:00 a.m. through 5:00 p.m.

Please remember that the Stockroom is closed between 1:00 p.m. and 2:15 p.m. every day.

Please double-check your order before leaving the Stockroom, or before you sign for your delivery, to make sure that it is complete and correct. Keep the receipt for your records. Occasionally, items on your receipt may be marked “o/s” (temporarily out of stock) or “b/o” (backordered by the vendor). The Stockroom has no control over this situation. It is our policy to notify the user by telephone in this situation and keep a copy of the receipt. As soon as the product becomes available to the Stockroom, we will either deliver it or notify the customer it is ready for pick up.

We cannot exchange or refund opened packages.