Stockroom Survey

Name (optional):
Laboratory:
Telephone
   

Please rate the Cell Center Stockroom on the following: (1= low, 5 = high)

(1) Stocked Products: Importanace to You Quality of Service
New Product Additions
Overall Product Selection
New Vendor Additions
Overall Vendor Selection
New Prices
Product Availability
     
(2) Special Orders: Importanace to You Quality of Service
No Shipping/Handling
Pricing Structure
Range of Vendors
Convenience
     
(3) Stockroom Personnel: Importanace to You Quality of Service
Friendliness
Helpfulness
Delivery Service
Convenience
Reliability
     
(4) Catalog: Importanace to You Quality of Service
Ease of Use
Structure
Information in Opening Sections
     
(5) Ordering Systems: Importanace to You Quality of Service
Email
Ordering Computer
Telephone Ordering System
     
(6) What other companies would you like to see you the Cell Center Stockroom add?
(7) What other products would you like to see the Stockroom stock?
(8) How many times per day are deliveries made to your building?
(9) Do you have your items delivered?
yes no
If you don't, why not?
(10) Do other members of your lab have their items delivered?
yes no
Please make any comments or suggestions about our delivery service:
(11) Does your lab use the Stockroom's for special orders?
yes no
(12) Why or why not? (check all that apply)
convenience   vendor selection   no shipping fees
not aware of service   pricing   reliability
other
(13) Please make any comments or suggestions about our special ordering service:
(14) How do you place orders?
Stocked Items   Special Orders  
% email % email
% telephone ordering system % FAX
% Stockroom ordering computer % drop off at Stockroom
100%   100%  
(15) Please comment on your choice of ordering method. How convenient do you find it? How could it be improved?
(16) Does your lab have internet access to the UPHS network?
yes no
(17) Would you prefer ordering via the internet on the Stockroom website?
yes no
(18) We welcome any other comments about our products and/or services: