PMACS HPC support requests are triaged and resolved by PMACs staff based upon the severity of the problem, the number of users affected, risk profile of the scenario, etc. The preferred support method is via a helpdesk ticket. The ticketing system can be accessed with your HPC login name/password here. Please select the “PMACS HPC” queue in which to place your ticket to ensure the ticket is routed properly. Support and questions can also be directed to firstname.lastname@example.org. Response times may vary, however non-urgent requests are generally addressed within 72 hours; urgent requests are prioritized and take top priority.
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