Perelman School of Medicine at the University of Pennsylvania

Customer Support

Mobile Email Access

Mobile Email Access

Webmail – the Zimbra Collaboration Suite includes a mobile version that is optimized for smartphones and other mobile devices.  You may access the mobile version by selecting the mobile option from the drop-down menu labeled ‘Client:’ on the Zimbra Collaboration Suite Log in page.

Android Email Access

PMACS offers support for the connection of an Android OS device running 2.2 or higher to a Penn email server for the purpose of synchronizing email, calendar data, and contacts.

PMACS is unable to support or troubleshoot any proprietary software that interferes with this connection such as a Manufacturer UI overlay (HTC Sense, Samsung TouchWiz, Motorola Motoblur) or wireless provider add-ons.

ActiveSync – ActiveSync is the recommended method of accessing your Zimbra or Exchange account on an Android device. ActiveSync allows you to synchronize your email, calendar, and contacts between your device and the Zimbra or Exchange server. ActiveSync is provided without additional charges for Android users.

Apple iOS Email Access

ActiveSync – ActiveSync is the recommended method of accessing your Zimbra or Exchange account on an iOS device. ActiveSync allow you to synchronize your email, calendar, and contacts between your device and the Zimbra or Exchange server. ActiveSync is provided without additional charges for Android users.

Blackberry Email Access

BES – The University has discontinued their BES service; therefore any BlackBerry device prior to the current models running BlackBerry OS 10 will no longer be able to synchronize their calendars or contacts. ActiveSync is currently the recommended method for accessing Zimbra or Exchange account data from a BlackBerry 10 device. ActiveSync allows BlackBerry 10, Android, and iOS devices to synchronize email, calendar, and contacts from the Zimbra or Exchange services at Penn, and is provided at no additional cost.

BIS – PMACS is unable to extend full support to users of IMAP email over the Blackberry Internet Service because the BIS is not provided or controlled by the University. Users wishing to activate IMAP connections through their wireless provider's portal may receive limited "best effort" assistance from PMACS. Users wanting fully supported Blackberry functionality are strongly encouraged to purchase a Penn Exchange account and BES service.

For more information, email medhelp@mail.med.upenn.edu or submit a ticket.

Penn Medicine Academic Computing Services (PMACS) at the Perelman School of Medicine

Links of Interest

Job Opportunities