Customer Support

PennKey Support for CHOP Affiliates

Obtaining and Renewing a PennKey

CHOP affiliates who wish to access PennKey protected electronic resources must contact the appropriate sponsor for that resource and fill out a PennKey request form.

Completed and signed PennKey requests forms may be faxed to us at 215-573-7645 or mailed to the following address:

University of Pennsylvania
Penn Medicine Academic Computing Services (PMACS)
3620 Hamilton Walk
Suite 410 Anatomy/Chemistry Building
Philadelphia, PA 19104-6110

Below is a list of Penn resources, sponsor information, and their request form

• FEDS (Faculty Expertise Database): In order to access this database, please contact CHOP HR on the following site http://intranet.chop.edu/sites/journal_access/penn-library-access.html
• KnowledgeLink, the online training system used by the University of Pennsylvania and the Health System:
  • Patient-Oriented Research Training: the Office of Human Research, Education & Training, 215-746-7406.
  • Bioethics Training: the office of Biomedical Postdoctoral Programs, 215-573-4332.
  • UPHS Patient Safety Training: follow the instructions on the following site, http://uphsxnet.uphs.upenn.edu/hr/compliance/hup.html.
  • Other KnowledgeLink training: the Office of Organization Effectiveness, 215-573-0682.
• Cell Center Stockroom: the Cell Center Stockroom, 215-898-2069.
• OASIS evaluation system: the Medical School Registrar, 215-898-4646.
• Registration for Biostats or Epidemiology courses: Tom Kelly, 215-898-0861.
• Medview or other UPHS clinical systems: Ask your department for an appropriate contact.
• ITMAT/CBIT: ITMAT, 215-898-1185.
• PathBio Resources/Core facilities: PathBio Resource, 215-573-0735.
• Other: PMACS, 215-573-4636, for a referral to the appropriate sponsor.

Library Access

CHOP affiliates who wish to obtain a PennKey for access to electronic library resources must contact the CHOP Office of Human Resources, 267-426-6562, to arrange sponsorship.

Resetting a Forgotten PennKey Password

• Request a PennKey Setup Code for Pickup from PMACS
• Obtain a PennKey Setup Code via U.S. Mail through ISC's Setup Code Service
• PennKey Challenge–Response system
• Warning Regarding Setup Codes