Customer Support

PennKey Support for Guests

Temporary PennKeys

Please contact PMACS for information on obtaining PennKeys with a fixed expiration date that only allow access to the AirPennNet wireless network.

Obtaining and Renewing a Permanent PennKey

Guests of the School of Medicine, UPHS, and the health system who wish to access PennKey protected electronic resources must contact the appropriate sponsor for that resource. You will need to fill out a guest PennKey request form.

Completed and signed PennKey requests forms may be faxed to us at 215-573-7645 or mailed to the following address:

University of Pennsylvania
Penn Medicine Academic Computing Services (PMACS)
3620 Hamilton Walk
Suite 410 Anatomy/Chemistry Building
Philadelphia, PA 19104-6110

Resetting a Forgotten PennKey Password

• Request a PennKey Setup Code for Pickup from PMACS
• Obtain a PennKey Setup Code via U.S. Mail through ISC's Setup Code Service
• PennKey Challenge–Response system
• Warning Regarding Setup Codes