Customer Support

Requesting help with PennKey issues

If you need assistance please contact PMACS by calling (215) 573-4636 during regular University hours, 9AM - 5PM Monday through Friday. You can also send an e-mail message to medhelp@mail.med.upenn.edu .

The University and PMACS will never ask you to provide your personal data including social security number, birth date, or PennKey password via email.

Completed and signed PennKey requests forms may be faxed to us at (215) 573-7645 or mailed to the following address:

Penn Medicine Academic Computing Services (PMACS)
3620 Hamilton Walk
Suite 410 Anatomy/Chemistry Building
Philadelphia, PA 19104-6110