Perelman School of Medicine at the University of Pennsylvania

Customer Support

Device Support

The PMACS Client Services Group provides end-user desktop computing support. Our preferred means of contact is our online helpdesk system. For expedient service, please enter a tickethttps://helpdesk.pmacs.upenn.edu/userui/ticket.php?QUEUE_ID=2.

Listed below are the services offered by the PMACS Client Services Group, System Administration Group, and Infrastructure Group. For any general inquiries or to be routed to a service provider in one of these areas, please contact Medhelp by calling (215)-573-INFO or emailing medhelp@mail.med.upenn.edu.

Desktop Hardware and Software Management

The PMACS Client Services Group supports Windows and Macintosh desktop computers. We provide enhanced services such as CrashPlan Backup, Computer and equipment recommendations and order placement, vendor RMAs, provision of security software and settings, and security incident response. The PMACS Client Services group is also able to assist with desktop computer software and hardware inventory management and reporting.

PMACS provides management for desktop computing software by imaging Mac and Windows PCs with current operating systems, license upgrades, Active Directory policies, malware troubleshooting, and general software and OS upgrades and maintenance.

Laptop Management

PMACS supports Mac and Windows laptops. Computrace security and recovery software is mandatory for laptops in use at Penn Medicine and can be installed by PMACS Local Support Providers. For laptops containing sensitive data, PMACS can encrypt the contents with PGP. University-wide wireless networking is available via the AirPennNet service.

Printer Management

PMACS CSG performs printer installation and maintenance on approved printers. The Client Services group will gladly recommend a printer model that suits the size of the lab, workgroup, or office that a printer is requested for. PMACS will also perform network printer setup and supports TCP/IP workgroup printer sharing.

User Account/Profile Management

PMACS Client Services Group provides essential network and resource access to our customers, including email, the University's standard PennKey user identity, and Active Directory credentials for desktop computer and network share access.

Bring Your Own Device (BYOD) Management

PMACS welcomes users to bring their own devices to supplement the ones provided by departments for work use. We will support current and recent iOS and Android phones and tablets. Email, contacts, and calendars are supported via ActiveSync, and our CSG team will gladly assist with AirPennNet setup for secure wifi internet access. PMACS also provides connectivity for conference guests and other visitors who wish to use wifi while at the Perelman School of Medicine.

For more information, email medhelp@mail.med.upenn.edu or submit a ticket.

Penn Medicine Academic Computing Services (PMACS) at the Perelman School of Medicine

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