Customer Support

Email Support

Departmental Email Administration and Liason

PMACS supports thousands of customers with an email support helpdesk that may be reached at medhelp@mail.med.upenn.edu. Our Client Services Group provides email client setup and email client migration on Zimbra or the premium, for-fee Exchange product hosted by the University. We also support labs, departments, and centers that wish to have customized group email accounts from which to conduct studies or other business. For help on specific topics, see below:

• Requesting an Email Account
• Accessing Your Email Account
• Setting or Resetting Your Local Email Password
• Mobile Email Access
• Email Account Deactivation
• Group Accounts and Mailing Lists
• Spam and Phishing Message Information
• Data Backups and Restoration
• Acceptable Use Policy

Listserv Management

The PMACS Client Services Group supports mass email communication via the Listserv mailing list product. Customers may receive assistance with creating email lists, configuring the lists to perform according to customized specifications, and managing very large groups of users for bulk communication. PMACS also handles the maintenance and distribution of school-wide messages.