Perelman School of Medicine at the University of Pennsylvania

Customer Support

Requesting an Email Account

Who is Eligible?

The Perelman School of Medicine provides a Zimbra email account for all students, staff, and faculty with a PennKey.

Students must be actively working towards a degree in a Perelman School of Medicine academic program.

Faculty and staff must be in Penn payroll with the Perelman School of Medicine as their primary affiliation.

Some staff that work outside of SOM buildings (HUP, CHOP, Wistar, Presbyterian, etc.) may be eligible for Zimbra accounts. We recommend that you choose an account that your computer support providers will support. For example, staff members in HUP facilities that do not receive support directly from a Perelman School of Medicine Local Support Provider should use an UPHS email account.

Requesting an Account:

Please use the Perelman School of Medicine Email Account Manager application to request a new email account, http://www.med.upenn.edu/apps/my/eam.

Checking the Status of Your Request:

Once you have submitted your application, you can check the status of your request by logging back in to The Email Account Manager website. Your request status will change to "Complete" as illustrated below once the email account is created.

complete status illustration

New Zimbra email accounts are generally created in one to two business days after submission of a request.

For more information, email medhelp@mail.med.upenn.edu or submit a ticket.

Penn Medicine Academic Computing Services (PMACS) at the Perelman School of Medicine

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