Perelman School of Medicine at the University of Pennsylvania

Customer Support

Server Support

The PMACS Infrastructure Group provides the following services:


Hardware Management

  • Evaluate hardware for purchase
  • Purchase hardware
  • Unpack, rack and stack hardware
  • Configure server hardware
  • Troubleshoot server hardware
  • Attend meetings with various project teams
  • Research new technologies
  • Participate in technology training

Virtual Environment Management

  • Manage and Configure VMware VCenter
  • Provision virtual hosts/servers
  • Optimize virtual environments
  • Monitor virtualization

Networking Management

  • Configure switches
  • Provision switch ports
  • Troubleshoot Ethernet network
  • Configure firewalls
  • Make rule changes in firewalls

Storage Management

  • Configure fibre-channel switches
  • Provision FC switch ports
  • Troubleshoot FC fabric
  • Configure storage arrays
  • Provision storage LUNS for volume mounting

Data Management

  • Backup servers
  • Restore files
  • Manage media
  • Create and implement data integrity policies

Server Hardware and Software Administration

Managed Servers

  • Maintain the operating system on the machine, including initial installation, security patching, and major upgrades
  • Maintain environment on the system, including remote access and usage
  • Manage all login access to the system
  • Coordinate any changes to the system with the client to address any application testing or integration issues that may arise
  • Monitor performance and make specific recommendations to improve efficiency
  • Provide monitoring of the system for network connectivity, CPU, memory, and disk space utilization

Server–based Software Administration

  • Software installation, upgrades or configuration changes
  • Software license purchases and renewals
  • Secure methods of file transfer with outside entities
  • Developer support for teams utilizing our server environment

Client Application Support and Maintenance

  • Manage shared server space for client projects
  • Work with client project teams to meet hosting needs
  • Perform any necessary changes to file permissions
  • Work closely with the PMACS Infrastructure Team to provide thorough support for client applications

Data Services

  • Install, maintain and optimize database instances
  • Oracle, MySQL, MS–SQL and other supported platforms
  • Create, manage and maintain data connections to internal and external systems oustide PMACS
  • Hosting and management of data sets
  • Development and implementation of data usage agreements
  • Work with crossover PMACS Data Management team for internal database operations and creation of data policies

For more information, email medhelp@mail.med.upenn.edu or submit a ticket.

Penn Medicine Academic Computing Services (PMACS) at the Perelman School of Medicine

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