Perelman School of Medicine at the University of Pennsylvania

Customer Support

Setting Up Zimbra in Thunderbird

This guide will show you how to access your Zimbra account using Mozilla Thunderbird

If You Do Not Know Your Local Email Password, Please Set It Now

View instructions for setting or resetting your local email password.

Download and Install Mozilla Thunderbird

You may download the latest version of Mozilla Thunderbird from www.getthunderbird.com

Launch Thunderbird and Enter Your Account Information

Launch Thunderbird and enter your account information

  • Enter the following account information into the corresponding fields in the Mail Account Setup window
    • The name you wish to be displayed when to send messages in the 'Your Name' field
    • Your full email address in the 'Email address' field
    • Your local email password in the 'Password' field
  • Select the 'Continue' button

Set the Account to IMAP and Choose to Manually Configure the Account

Set the account to IMAP and choose to manually configure the account

  • Select the 'IMAP (remote folders)' radio button
  • Select the 'Manual config' button

Enter the Server Information and Finish Creating the Account

Enter the server information and finish creating the account

  • Enter the following server information into the corresponding fields
    • Type zimbra.upenn.edu into the field 'Server hostname' next to the Incoming AND Outgoing sections
    • Enter 143 into the field 'Port' next to the Incoming section
    • Enter 587 into the field 'Port' next to the Outgoing section
    • Select STARTTLS from the drop down menu 'SSL' next to the Incoming AND Outgoing sections
    • Select Normal password from the drop down menu 'Authentication' next to the Incoming AND Outgoing sections
    • Enter your PennKey name into the field 'Username'
  • Select the 'Create Account' button

For more information, email medhelp@mail.med.upenn.edu or submit a ticket.

Penn Medicine Academic Computing Services (PMACS) at the Perelman School of Medicine

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