Perelman School of Medicine at the University of Pennsylvania

Customer Support

ISC Telephone Services

Telephone services provided by ISC currently offers analog and Voice over IP (VOIP) telephone technology. The VOIP service is called PennNet Phones (PNP).

Important Deadlines

  • June 30, 2013 - Traditional voice mail ends. Any current users need to convert to PNP
  • July 1, 2013 - Rates for traditional telephone technology will increase. To take advantage of available savings, please convert your telephone to PNP.
  • July 1, 2014 - Traditional voice service is no longer offered.

Converting Your Telephones to PNP

  • Gather your budget codes and telephone numbers
  • Contact the ISC Service Desk, service-requests@isc.upenn.edu, 215-746-6000 with the above information
  • ISC will schedule a walk through with you to collect phone configuration information.

PNP Resources

  • Login in to PPS to configure your telephone number
  • Getting Started with PennNet Phone and Voice mail
  • Online Training available via KnowledgeLink (please log into KnowledgeLink first and then search for the following courses):
    • PennNet Phone User Training
    • PennNet Phone Support Training (for Telephone Support Providers - TSP)
  • Repairs and Support: please contact your BA who is your TSP.

For more information, email medhelp@mail.med.upenn.edu or submit a ticket.

Penn Medicine Academic Computing Services (PMACS) at the Perelman School of Medicine

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