October 17th-18th, 2015
Purpose of this Continuing Education Activity:
The purpose of this educational activity is to present strategies and coping skills that physicians whose behavior is counter-productive to a culture of safety can utilize to modify their behavior and achieve and maintain improved future performance.
This activity has been designed for physicians whose behavior erodes a culture of safety in the healthcare workplace.
Upon completion of this activity, participants should be able to:
1. Employ new skills in the recognition and expression of emotions that lead to behavior that undermines a culture of safety
2. Identify, target, and eliminate unacceptable behavior from health care professionals to improve patient care
3. Identify the risk factors and development of the distressed physician
4. Define the issues around behavior that undermine a culture of safety and promote prevention treatment of physicians
5. Identify family of origin issues that may contribute to behavior problems
6. Discuss healthy boundaries and appropriate expression of emotions among staff, colleagues, and patients
7. Provide strategies for the prevention of inappropriate behavior
8. Set appropriate boundaries in communications and behavior with colleagues, staff, and patients to increase patient safety and treatment outcomes
9. Identify personal risk factors by completing assessment instruments
10. Identify appropriate relapse prevention strategies to lessen the likelihood of poor inappropriate, unprofessional behavior and communication
Rita Ryan, PhD
Assistant Professor of Clinical Psychology in Psychiatry
Perelman School of Medicine, University of Pennsylvania
Reed D. Goldstein, PhD
Clinical Assistant Professor of Psychiatry
Perelman School of Medicine, University of Pennsylvania School of Medicine
Adjunct, Pennsylvania Hospital Professional Staff, Department of Psychiatry
8:00am Registration, Pre-test, Continental Breakfast Available
8:30am Introduction / Welcome, Planning and Organization, Questionnaires
9:15am Group Exercise, Complexities in the ever changing world of the Physician. Group discussion about confidentiality, and group process. Participants will discuss why they were referred and establish goals for the course.
10:00am Purpose and Benefit of Workshop
10:30am Definition and Characteristics of a Disruptive Physician? Lecture and Group Discussion
11:30am What Constitutes Disruptive Behavior? Common Disruptive Behaviors
Group Discussion: The Seven Deadly Sins of Unprofessional Behavior
12:00pm Lunch on site
1:00pm Neurophysiology of Behavior - Lecture
Underlying neurophysiology of brain-behavior relationship(s) regarding disruptive physician behavior
- Models of anger
- Brain mechanisms of anger/aggression
- Brain mechanisms of positive emotions/rewards
2:00pm Anger Management: Prevention, Containment and Resolution
3:00pm Cognitive Interventions for Changing Behavior
4:00pm Evaluation and Homework Assignment, Questionnaires
8:00am Continental Breakfast Available
8:30am Group Exercise- Understanding Your Anger Choices - Substitution Principle:
Exchange Old Behaviors for New Behaviors
9:15am How I Anger Others – Lecture and Group Discussion
9:45am Identifying Triggers & MaintainingBehavior Change - Lecture and Group Discussion
10:30am Grounding Skills
11:15am Role Play
12:00pm Lunch on site
1:00pm Communication Techniques
2:00pm Interpersonal Group
- Review and integrate what was learned during the workshop, i.e., identify and synthesize effective behavioral strategies pertaining to non-disruptive physician behavior.
- Help the “disruptive physician” to:
- Admit vulnerability
- Accept accountability
- Connect with underlying emotions
- Balance positive with critical feedback (i.e., to other staff members/patients)
- Become aware of patterns
3:00pm Commitment to Change - Exercise in which the participants review three behaviors they wish to change as a result of the course.
4:00pm Course Evaluation, Questionnaires and Close
The Perelman School of Medicine at the University of Pennsylvania is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Designation of Credit:
The Perelman School of Medicine at the University of Pennsylvania designates this live activity for a maximum of 12.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Perelman School of Medicine at the University of Pennsylvania, Office of Continuing Medical Education, adheres to the ACCME Standards for Commercial Support. Faculty disclosure information will be made available in the conference materials and syllabi. Faculty members are also expected to disclose to participants any discussion of off-label and/or investigational use of pharmaceutical products or devices within their presentations.
The registration fee for Fostering Professionalism is $2500. The registration fee includes attendance to the two-day course, all course materials, CME fees, and continental breakfasts and lunches both days of the workshop. Course enrollment is limited to 6 participants.
You may register by first completing and submitting this form. CLICK HERE to access form.
You may also print the completed form and fax it to 215-573-4601 if you do not wish to submit online. Click here for printable PDF version.
Next, you will be contacted for a phone interview prior to confirming your registration in the course.
After your phone interview, payment will be processed. Checks made payable to “Professionalism Program at Penn Medicine” will be accepted. Please mail check payments to:
Professionalism Program at Penn Medicine
Attn: Bridget Callaghan
3 Blockley Hall
423 Guardian Drive
Philadelphia, PA 19104
If you wish to process a credit card over the phone, please call 215-662-7677.
Your registration confirmation will be sent by email (unless otherwise stated).
If you have any questions regarding registration, please do not hesitate to contact us at 215-662-7677.
The Perelman School of Medicine at the University of Pennsylvania reserves the right to cancel or postpone any activity due to unforeseen circumstances. In the event of cancellation or postponement, the University will refund registration fees but will not be responsible for related costs or expenses to participants, including cancellation fees assessed by hotels, airlines, or travel agencies. In order to process refunds, cancellations must be received in writing by Bridget Callaghan, Project Manager, no later than Friday, September 27th, 2015. No refunds will be issued thereafter.
Services for the Disabled:
If special arrangements are required for an individual with a disability to attend this meeting, please contact Bridget Callaghan by Thursday, October 1st, 2015 at 215-662-7677.
The University of Pennsylvania values diversity and seeks talented students, faculty and staff from diverse backgrounds. The University of Pennsylvania does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, or status as a Vietnam Era Veteran or disabled veteran in the administration of educational policies, programs or activities; admissions policies; scholarship and loan awards; athletic, or other University administered programs or employment. Questions or complaints regarding this policy should be directed to: Executive Director, Office of Affirmative Action and Equal Opportunity Programs, 3600 Chestnut Street, Sansom Place East, Suite 228, Philadelphia, PA 19104-6106 or (215) 898-6993 (Voice) or (215) 898-7803 (TDD).