SOMIS News & Updates:

Zimbra users may use the webmail site (Zimbra - log in with your PennKey) with full functionality. We expect to have restored all clients including mobile phones by tomorrow morning.
Many machines at the School of Medicine have been compromised by a new type of virus that presents itself as an actual anti-virus product while a user is browsing the internet. If you experience anything remotely similar to this virus description, or are concerned about any suspicious activity on your computer, please contact your LSP immediately. For more information, please visit the following link.
Zimbra users are reporting an increase in spear-phishing attempts. Penn computer administrators will NEVER ask you for your password at any time via any medium. For more information about phishing, please see the following link.

Home >Services > Air PennNet Support >Getting Additional Help

Getting Additional Help

If after reading through the AirPennNet Support you still need help, then contact your Local Support Provider for further assistance. You may find your Local Support Provider's contact information using the LSP Directory.

If you do not have a Local Support Provider please call (215) 573-4636 during regular University hours, 9AM - 5PM Monday through Friday. You can also send an e-mail message to medhelp@mail.med.upenn.edu