SOMIS News & Updates:

Zimbra users may use the webmail site (Zimbra - log in with your PennKey) with full functionality. We expect to have restored all clients including mobile phones by tomorrow morning.
Many machines at the School of Medicine have been compromised by a new type of virus that presents itself as an actual anti-virus product while a user is browsing the internet. If you experience anything remotely similar to this virus description, or are concerned about any suspicious activity on your computer, please contact your LSP immediately. For more information, please visit the following link.
Zimbra users are reporting an increase in spear-phishing attempts. Penn computer administrators will NEVER ask you for your password at any time via any medium. For more information about phishing, please see the following link.

Home > > Services > Email Services >Data backups and restoration

Data Backups and Restoration

The Zimbra email servers are backed up at least once per day. Backups of the Zimbra server are kept for approximately 14 days. All data is mirrored off-site on a server that will become operational if the main Zimbra server experiences problems for any reason.

You are responsible for backing up all Zimbra email data stored locally on your machine. For assistance with local data backups please contact your Local Support Provider.

Data restorations for individual Zimbra email accounts are available for a $50 fee. To a request data restoration please contact your Local Support Provider. The following information is required to process a data restoration request:

Your Zimbra email account name
The exact name and location of the messages or folders that were deleted
The last time and date that the message or folder was present in the account
A 26 digit non-grant funded budget code to cover the $50 cost of this service