SOMIS News & Updates:

Zimbra users may use the webmail site (Zimbra - log in with your PennKey) with full functionality. We expect to have restored all clients including mobile phones by tomorrow morning.
Many machines at the School of Medicine have been compromised by a new type of virus that presents itself as an actual anti-virus product while a user is browsing the internet. If you experience anything remotely similar to this virus description, or are concerned about any suspicious activity on your computer, please contact your LSP immediately. For more information, please visit the following link.
Zimbra users are reporting an increase in spear-phishing attempts. Penn computer administrators will NEVER ask you for your password at any time via any medium. For more information about phishing, please see the following link.

Home > Services > Information Security > Laptop Security > Laptop Loss

What Happens If Your Laptop Is Lost or Stolen?

If your computer is lost or stolen...

Immediately report the incident to the local or University police.
Do not wait for the police report to be completed before reporting the loss/theft to SOMIS. Contact SOMIS immediately after your initial call to the police.
Report the incident to SOMIS immediately after contacting the police.
To report a computer as being lost/stolen and initiate the tracking we need to know...
1. The serial number of the computer (if you do not have this we can help find it)
2. The primary owner/user of the computer
3. The address, including city/state, from which the computer was stolen
4. The details of the loss/theft, including the last known location of the computer and, if known, how it was lost/stolen
5. If the power cord was stolen along with the computer
  
  Contact SOMIS by:
  E-mail: medsecurity@mail.med.upenn.edu or medhelp@mail.med.upenn.edu
  Phone: (215) 746-5578 or (215) 573-4636
  
  You should also contact your group's Local Support Provider.
Determine if sensitive information is stored on the computer.
Determine if any data stored on the lost/stolen computer meet the University's criteria for Sensitive or Confidential Data. If any sensitive data exists on the lost/stolen computer report this to SOMIS as soon as possible, with as much detail about the data as possible.

DO NOT send copies or examples of the data itself to SOMIS via e-mail.
Finalize the police report, and follow-up with SOMIS.
When filing a report with the police make note of:

The name of the police agency to which the loss was reported (For example - Penn Police, Philadelphia Police Department, etc).

The police file # of the report.

The name and/or badge # of the investigating officer, if possible.

The phone number of the police agency that filed the report.

Follow-up with SOMIS once the police report has been finalized and you have the information requested above.

Insurance Claims through the University

For information on filing an insurance claim through the University contact the Office of Risk Management & Insurance.

Questions or concerns? Email medsecurity@mail.med.upenn.edu