Quick Links for LSPs 
Services for Local Support Providers (LSPs)
Local support providers who need technical assistance or have questions
about networking problems, BEN Financials, or other business applications
(UMIS, Payroll, DataWarehouse, etc.) are encouraged to contact the
Provider Desk.
ISC Provider Desk
215-573-4017,
prodesk@isc.upenn.edu
University Network and Computing Policies
Information regarding the
University’s
policies on
wireless
access, security, privacy, network usage and general computing
guidelines.
Network Port Requests
Use this
form for requesting activations, deactivations or installations
of PennNet Ports. You will need your PennKey and Password to access
this site.
IP Request Page
Use this form for PennNet IP Address Creation, Deactivation, and IP Billing Info
Update Requests.
IP Router/Gateway Tool
Use this tool for obtaining the router and gateway for any given IP address on School
of Medicine subnets.
Software Updates and Downloads
Useful third-party sites for obtaining the latest updates of most
popular software packages.
http://www.versiontracker.com
http://www.windowsupdate.com (Windows only)
University Supported Software Products
Computing software which has been recommended by
Information
Systems & Computing (ISC) for general-purpose campus-wide
use. These recommendations are based on extensive testing and evaluation
by technical teams representing both the ISC and the School of Medicine
as well as other University Schools.
Please beware that many University and School of Medicine web-based
applications will not work with browsers other than those found on
the supported products page. Using the latest versions of web browsers
may result in loss of functionality for these systems.
The following site contains various links for help regarding University
academic, and business/financial applications.
http://www.upenn.edu/computing/provider/benlspo.html
Obtaining University Site-licensed Software
The
Office of Software Licensing negotiates and administers software
site licenses and volume discounts programs at Penn, and distributes
licenses and media for those programs. Departments, faculty, and staff
(and in some cases, students) can purchase this software at significant
savings.
University Supported Hardware Products
Information Systems & Computing (ISC), in consultation with
the Penn community, annually publishes
recommendations
for new desktop computers. These recommendations reflect institutional
and industry trends but do not necessarily take into account the computing
needs of specific schools or departments. They should therefore be
viewed as one of several important considerations informing purchasing
decisions, rather than as the sole basis for strategic computing decisions.
Computer Connection
The
computer
store owned and operated by the University offers academic pricing
on many hardware and software products.
Computer Fixer
Warranty
repairs available on campus.
Health System Computing Support
The Health System maintains it’s own computing support group
for those on
UPHSNet and within hospital buildings.
Additional information regarding
PennKey,
specific to Local Support Providers.
General 2nd Tier Support
Additional questions can be sent to
medhelp@mail.med.upenn.edu.
