You can place a request for a PennKey Setup Code by phone by calling the 24-hour, automated PennKey Setup Code Request Line (215-746-PKEY) and entering your identifying information. A letter containing your PennKey Setup Code and instructions to create your PennKey online will be sent via U.S. Mail to your address of record. This process takes at least 5 business days.
Your "address of record" is generally your home address as provided by Penn payroll or UPHS payroll. If you have affiliations with both the University and the Health System your home address as defined by Penn payroll (not UPHS) will be used. Please make sure this is up to date before using this option to reset your PennKey.
If you are not faculty or staff with the School of Medicine or UPHS you can not use this option to create a PennKey. If you provided your home address when you setup your guest PennKey, however, you can use this system to reset an existing PennKey.