Office of Organization Effectiveness

Perelman School of Medicine at the University of Pennsylvania

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For more information please contact us by phone 215-573-0682 or email:

Training and Development

Management Development Programs

Supervisory Skills Certificate

The Supervisory Skills Certificate program provides an introduction to the skills and information necessary to being an effective supervisor within the Perelman SOM. Instructors for the program represent a variety of offices across the SOM and University, including the Office of General Counsel, the Office of International Programs, the Office of Affirmative Action and Equal Opportunity Programs, Perelman SOM Human Resources,  and the Office of Organization Effectiveness. To receive the certificate, participants must complete all 6 in-person sessions and the 2 online modules.

For detailed information about courses and dates, click here.

To Enroll for the Supervisory Skill Certificate Program, read this or follow the steps below:

  • Visit this link and self-assign the curriculum
  • Enroll in all of the available courses

If you have additional questions, please call 215-573-0682 or email

Leading Success (August 2018: This program is currently on pause. Click here for more information)

The Leading Success program is an introductory leadership skills development program targeted to faculty and staff in management roles who are motivated to increase their current effectiveness and learn how to prepare themselves for more complex or senior positions in the future. Participants must be nominated by their supervisor. For complete details on the program,click here.


Classes and Learning Resources

Crucial Conversations: Tools for Talking When Stakes Are High

Crucial Conversations is now a one-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics—at all levels. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.


NOTE: This course is offered two ways: as part of the Supervisory Certificate Program and as part of our general curriculum. If you or a departmental team is interested in signing up for an offering of Crucial Conversations or would like to learn more information, please contact


For Fall 2018 course dates and information, including registration click here

Influencer: Lead with Influence

Our new Influencer training is a one-day course that teaches a powerful and portable model for executing behavior change within small teams and across entire organizations. Whether you’re managing a team of ten or leading a large organization, Influencer provides the skills you need to change the behavior of others. The course is also highly effective for those without formal authority, as well as emerging leaders.

NOTE: In order to take our new Influencer training, you must have completed Crucial Conversations.

For Fall 2018 course information and registration, click here


Professional Development Workshops and Seminars

Our office offers a variety of instructor-led and e-learning courses to support the development needs of faculty and staff in the following categories

    • Human Resources
    • Career Development
    • Quality of Life
    • Professional Development

To see a complete list of classes and online training available from our office, please visit our office calendar

You can also search the Knowledge Link catalog for university-wide offerings of workshops.

For additional training from other University departments click here.

Customized Training

The Office of Organization Effectiveness provides customized training services to address the specific development needs of a team, unit or department. We are ready to help you with your staff training initiatives.  Our staff can:

  • Conduct training needs assessments
  • Conduct focus groups
  • Deliver customized versions of existing programs or design and deliver new programs
  • Design training metrics
  • Evaluate the impact of training


The Office of Organization Effectiveness can administer assessments to help individuals and teams understand their work styles and play to their strengths.

Voices® 360 Feedback. Voices® is an assessment that provides feedback about an individual’s skills and attributes from supervisors, peers, direct reports, and others. It allows faculty and staff to assess strengths and weakness in their workplace performance, interpersonal communication and/or management style with a focus on individual development. The information provided by this feedback can be used to create organizational and individual development plans. Faculty and staff also gain tremendous personal benefit as they see how their leadership style and methods are perceived by those they manage. As they make adjustments to better manage their employees, the entire organization benefits from the improved productivity.

Myers-Briggs Type Indicator® (MBTI).The Myers-Briggs Type Indicator is a nonjudgmental personality inventory that allows people to gain an understanding of their differences, particularly with respect to energy source, information gathering, decision making, and lifestyle/ work patterns. The MBTI produces 16 different personality types, each with its own characteristics and strengths. It is commonly used for individual coaching, team building and faculty/staff professional development.

StrengthsQuest™. An essential component of helping people feel engaged and committed in their work is helping them understand and leverage their strengths. Focusing on cultivating employees' Strengths rather than simply improving their Weaknesses can dramatically increase efficiency while allowing for maximum personal growth and success. Our new Strengths Essentials program guides people through the process of identifying their Strengths and putting them to work.

Resource Library

Ideas Into Action Guidebooks Library. The Office of Organization Effectiveness maintains a resource library for Staff and Faculty of the SOM. The library contains a series of 34 guidebooks from the Center for Creative Leadership on a variety of leadership and professional development topics including conflict, teamwork communications, giving feedback, and professional development. These are short “quick read” resources for specific needs. A full listing of guidebooks, along with an executive summary of each one, can be downloaded here. Resources may be checked out by contacting our office at 573-0682 or emailing us at


Coaching is an excellent way to attain a variety of work skills and behaviors that will improve leadership, employee accountability, teamwork, communication, goal setting, strategic planning and more.  We work with faculty and staff through a one-on-one, confidential process to bridge skill gaps and develop strategies for addressing a variety of leadership challenges.