Customer Support

• Customer Support
• Server Support

Server Support

The PMACS Infrastructure Group provides the following services:

• Hardware Management
• Virtual Environment Management
• Networking Management
• Storage Management
• Data Management
• Server Hardware and Software Administration
• Managed Servers
• Server-based Software Administration
• Client Application Support and Maintenance
• Data Services

Hardware Management

• Evaluate hardware for purchase
• Purchase hardware
• Unpack, rack and stack hardware
• Configure server hardware
• Troubleshoot server hardware
• Attend meetings with various project teams
• Research new technologies
• Participate in technology training

Virtual Environment Management

• Manage and Configure VMware VCenter
• Provision virtual hosts/servers
• Optimize virtual environments
• Monitor virtualization

Networking Management

• Configure switches
• Provision switch ports
• Troubleshoot Ethernet network
• Configure firewalls
• Make rule changes in firewalls

Storage Management

• Configure fibre-channel switches
• Provision FC switch ports
• Troubleshoot FC fabric
• Configure storage arrays
• Provision storage LUNS for volume mounting

Data Management

• Backup servers
• Restore files
• Manage media
• Create and implement data integrity policies

Server Hardware and Software Administration

Managed Servers

• Maintain the operating system on the machine, including initial installation, security patching, and major upgrades
• Maintain environment on the system, including remote access and usage
• Manage all login access to the system
• Coordinate any changes to the system with the client to address any application testing or integration issues that may arise
• Monitor performance and make specific recommendations to improve efficiency
• Provide monitoring of the system for network connectivity, CPU, memory, and disk space utilization

Server–based Software Administration

• Software installation, upgrades or configuration changes
• Software license purchases and renewals
• Secure methods of file transfer with outside entities
• Developer support for teams utilizing our server environment

Client Application Support and Maintenance

• Manage shared server space for client projects
• Work with client project teams to meet hosting needs
• Perform any necessary changes to file permissions
• Work closely with the PMACS Infrastructure Team to provide thorough support for client applications

Data Services

• Install, maintain and optimize database instances
• Oracle, MySQL, MS–SQL and other supported platforms
• Create, manage and maintain data connections to internal and external systems oustide PMACS
• Hosting and management of data sets
• Development and implementation of data usage agreements
• Work with crossover PMACS Data Management team for internal database operations and creation of data policies