Perelman School of Medicine at the University of Pennsylvania

Supported Products

Penn Medicine Academic Computing Services provides support for Enterprise-grade Apple and Dell products through our network of distributed PMACS Support Providers (PSPs). PMACS strongly recommends replacing computers on a 4-year cycle.

New Computer Purchases

This information can be used as a guideline for new purchases. Your PMACS Support Provider is also an invaluable resource for choosing the hardware and operating system that is best for you and should be included in this process. Our supported recommendations are closely aligned with the University recommendations. Your PMACS Support Provider can work with our approved vendors to find the proper hardware at appropriate price point.

Recommended Minimum Configurations for New Desktop Systems
  Windows OS X
Hardware Processor Intel Core i5 (any)or Intel Core i7 (any) Intel Core i5 (any) or Intel Core i7 (any)
Memory (RAM) 8.0 GB 8.0 GB
Hard Disk 500 GB 500 GB
Display & Graphics 19-inch or 20-inch LCD discrete video card or Intel integrated graphics (HD 3000 and above) 21.5-inch LCD discrete video card
Sound Built-in audio & speaker Built-in audio & speaker
Miscellaneous DVD+R/CD-RW drive 80% efficient power supply hardware-based systems management DVD+R/CD-RW drive 80% efficient power supply
Network Connection 10/100/1000BaseT Ethernet 10/100/1000BaseT Ethernet
Recommended Operating System Windows 10 OS X High Sierra
Support Period Until July, 2020 Until July, 2020


PMACS recommends the following webcams:

  • Windows OS: Logitech QuickCam Webcam Pro 9000, Microsoft Life cam vx–1000
  • Mac OS: Logitech QuickCam Vision Pro 119, iSight built-in camera

PMACS specifically does not support the following:

  • Windows XP
  • Windows Vista
  • Windows 2000 or earlier
  • Any consumer or Home versions of Windows OS
  • Mac OS X 10.11 and older
  • Macintosh OS 9 or Classic
  • Dell Inspirion Mini 9 Laptop
  • MP3 Players
  • Chat Clients (ICQ, AIM, etc.)
  • Ethernet Hubs, splitters, or routers
  • Consumer–based wireless


  • ADOBE CREATIVE SUITE Annual License, This product is sponsored by PSOM.  License and Access to use all products within the ADOBE Creative Suite program is available to Faculty and Staff only.  If there are questions, please submit a helpdesk ticket and an LSP will assist you with this request.
  • ADOBE ACROBAT DC is available for PMACS supported devices and is fully funded and sponsored by PSOM.  To get access to this product, please submit a helpdesk request to add this product to your PMACS managed device.
  • University Supported Software
  • Computer Connection, The University maintained computing store which offers academic discounts on common commercially available software packages.
  • Site–licensed software, The Office of Software Licensing (OSL) negotiates and administers software site licenses and volume discount programs at Penn and distributes licenses and media for those programs. Departments, faculty, staff, and in some cases students can purchase this software at significant savings. Most licenses purchased through the OSL require departments to be responsible for an annual renewal fee.
  • Microsoft Select Volume Licensing Program
  • The University's Technology Training Services provides on and off campus training at discounted rates to members of the Penn Community. However, please keep in mind that software packages used in TTL training are not necessarily supported by PMACS. Please request support before signing up for any training or purchasing any software.

Supported Mobile Devices

Penn Medicine Academic Computing Services offers support for the following mobile device platforms:

  • Android 8 and above
  • iOS

[View more information on mobile email access.]

For a specific mobile device recommendation please contact PMACS.

For more help, please call 215-573-4636 during regular University hours, 9AM - 5PM Monday through Friday. You may also send an email message to

Penn Medicine Academic Computing Services (PMACS) at the Perelman School of Medicine

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