PMACS Web Team

Need Help

Frequently Asked Questions (FAQ)

The FAQ page lists commonly asked questions about web services and managing websites.

Account Help

Request a New Account

To request a website on the Perelman School of Medicine Web server (http://www.med.upenn.edu) that you plan to manage yourself, outside of our content management system, please fill out this form in its entirety. Any questions can be sent to psom-somweb@pennmedicine.upenn.edu. 

PLEASE NOTE, THIS FORM SHOULD NOT BE USED TO REQUEST A PMACS OR DOMAIN ACCOUNT. Refer to the PMACS website instead or call the help desk.

If your site is for an organization within Penn Medicine which has a more clinical focus and you wish to create a web account on the Penn Medicine Web server (http://pennmedicine.org), fill out this form instead.

Request Access to a Site

If you would like to get publisher access to an account, fill out the Request Account Login form.

For more account services information, go to the Services page.

Web Site Help

The PMACS Web Team builds and supports sites using a content management system so that publishers can easily manage their site content. Our current content management system is MODX and our older tool is Contribute. Depending on which content management system your site is using, see help information below.

Help with your MODX Site

To request publisher access to a MODX site, submit the Request for MODX Training form.

If you are experiencing issues with MODX, report a MODX issue.

Help with your Contribute Site

If you are experiencing issues with our older deprecated content management system, Adobe Contribute, please contact us at psom-somweb@pennmedicine.upenn.edu and we can discuss the options with you.