Perelman School of Medicine at the University of Pennsylvania

Standardized Patient Program

Header Image


Outcomes and Testimonials


Clinical rotation evaluation data shows improvement for interns who were coached after an SP session (research in progress — check back for updated results!)

Communication Training with SPs ranked Resource of Greatest Benefit in Simulation Survey of Penn Dept. Chairs, Specialty Directors, Nursing Education, Course Faculty & Instructors, Fall 2014)
Risk-reduction initiatives using SPs results in cost savings for health system
SPs used in Penn Med Experience starting in FY12Q2; Penn nationally recognized by Press Ganey for improved patient satisfaction scores
(see chart)

School of Medicine Student Feedback:

“It gave us a chance to encounter different patient experiences in a safe environment. It is really good practice for real patients.”

“Putting students in uncomfortable situations in a safe environment (e.g., discussing religion, HIV) is a great way to explore how those issues can be addressed in a clinical setting.”

“The standardized patient interviewing is the best portion of the course and the most informative. It makes me think about circumstances that I couldn't have imagined on my own.”

“Actually going through an experience like this is much better than just reading or talking about it. I thought I knew what I was going to say, but it was much harder actually getting thoughts and words out.”

“Very realistic portrayals. It was very uncomfortable, but this was not necessarily a bad thing, as these interactions will always be difficult.”

"They were realistic scenarios that I deal with on a regular basis. The SPs also pointed out some tendencies I have acquired as a resident that I wasn't aware of."

"The guidance we were given in communication - concrete and tremendously helpful advice that we can implement. The role playing was very helpful in teasing out our strengths and weaknesses." [Faculty Development]

Other Client Feedback:

“Focus on communication not in a dental chair was great! The fact we have this class sends a good sign to the community of dental school that patient care is important for us! Loved this, please continue for underclassmen and more frequently for us!” — Dental Student, 2014

“I like how real it felt. It truly made me look at how I talk to clients as opposed to interacting with someone I know.” — Veterinary Student, 2013

“The SPs were superb - the best ones I have ever interacted with.  Their suggestions were very helpful.” — CHOP Hem/Onc Fellow, 2014