Christian Terwiesch, PhD

Andrew M. Heller Professor at the Wharton School

Professor of Operations, Information, and Decisions


Co-Director, Mack Institute for Innovation Management


Christian Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He is a Professor in Wharton’s Operations and Information and Decisions department, co-director of Penn’s Mack Institute of Innovation Management, and also holds a faculty appointment In Penn’s Perelman School of Medicine. His research on Operations Management and on Innovation Management appears in many of the leading academic journals ranging from Management Science to The New England Journal of Medicine.

Professor Terwiesch is the co-author of Matching Supply with Demand, a widely used textbook in Operations Management that is now in its third edition. Based on this book, Professor Terwiesch launched one of the first Massive Open Online Courses (MOOC) in Business on Coursera. By now, 100,000s of students have participated in this course, most of them working professionals from around the world.

Having faced various medical challenges in his own life, Professor Terwiesch became interested in applying the science of operations to health care. He has been involved in many improvement projects related to patient flow, new delivery models of care, and improving the patient experience. He also is the co-founder of the Panorama Patient Network, a novel platform for educating patients about various medical conditions.