Support Services
Provide PC and MAC support to PMACS faculty and staff that have been onboarded to PMACS.
Used by/Available to
PSOM faculty and staff
Capacity Assumptions/Restrictions
End user computers must be running a supported operating system.
Continuity and Security
Desktops and Laptops are encrypted with Bitlocker or Filevault
Cost
Basic Science departments are covered. Institutes and Centers are billed separately depending on if they are Type 1 or Type 2
Support
Submit a helpdesk ticket to the CSG queue.
How to Access
Contact an SIO at DART_SIO@Pennmedicine.upenn.edu or submit a helpdesk ticket to the CSG queue for onboarding discussion.
PMACS provides move related services when a departments operations are relocated on campus. Most department moves include port changes, device disconnects/reconnects, IT consultations and project management services.
Used by/Available to
PSOM Faculty and Staff
Capacity Assumptions/Restrictions
Non-PMACS supported faculty/staff are restricted to just consultations and port changes.
Continuity and Security
N/A
Cost
None
Support
Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu
How to Access
Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu
PMACS provides onboarding services to all existing and new PSOM departments who would like PMACS IT Support. The process takes several weeks to months and requires a thorough review of the requesting departments data, devices and workflows. All departments not currently supported by PMACS must go through the onboarding process before support can begin.
Used by/Available to
PSOM Faculty and Staff
Capacity Assumptions/Restrictions
None
Continuity and Security
N/A
Cost
None
Support
Contact Medhelp at medhelp@pennmedicine.upenn.edu
How to Access
Contact an SIO at DART_SIO@pennmedicine.upenn.edu
PMACS provides opportunities for departments to recycle hardware they no longer need. Recyclable items include laptops, desktops, printers, monitors, keyboards, mice, servers, and other personal electronic devices.
Used by/Available to
PSOM Faculty and Staff
Capacity Assumptions/Restrictions
Capacity may be restricted by available storage within PMACS space. If there is no capacity, PMACS may ask departments to bring hardware to building loading docks on recycling days that are shared with department business administrators.
All hard drives must be removed from the device prior to removal from Perelman School of Medicine.
Continuity and Security
N/A
Cost
None
Support
Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu
How to Access
Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu
Provides support for Pennkey relates issues, including new Pennkey requests, password resets, and guest Pennkeys,
A PennKey and its associated password are required to access many of Penn's network resources.
A PennKey Setup Code is a temporary identifier used to register a PennKey and password or reset a forgotten PennKey password.
Select your affiliation from the list below for specific assistance with PennKey services: