Need Help?
Having Trouble Opening a Helpdesk Ticket?
You will need a PMACS account to log into the Helpdesk Ticketing System (KACE). If you need help obtaining or resetting your PMACS account, contact MedHelp.
End User Device Support
- Desktop and laptop hardware support
- PMACS accounts
- VPN / Remote Access
- File shares
- Penn Medicine or Penn O365
- Mobile devices
- Network port activations and changes
- AirPennNet support
- Penn+Box
- Microsoft Teams, Blue Jeans and Zoom
Email Support
Once completed it will be sent to our MedHelp team. Please allow up to five business days for the account to be created. The login information to be sent to the manager listed within the form.
PennKey Support
Visit the PennKey Support Site
UPHS Applications and Computer Support
Server Support
- Software installation & updates
- Database assistance
- Networking changes
- RStudio Pro and Connect
Limited Performance Computing (LPC) Support
High Performance Computing (HPC) Support
Application Support
LabVantage Assistance
SPS and Pumpkin Assistance
Xybion Labwise and Pristima Assistance
REDCap
REDCap Password Assistance
For all other REDCap assistance
Veeva Product Support
- Clinical Data Management System (CDMS)
- eTMF
- SiteVault
- QualityDocs