Computing at the Perelman School of Medicine

Customer Support

PMACS provides a wide array of services including:

Device Support

Help desk, Desktop hardware and software management, Laptop management, Printer management, User account/profile management, Bring your own device (BYOD) management, Recycling, ISC Telephone Services.

Email and Listserv Administration and Support

Network Support

PennNet, HUPNet, Firewalls and domains, Sponsored projects, Commodity storage.

Server Support

Server hardware and software management, Virtual environment management, Networking management and support, Data and database management, Server-based software administration, Client application support and maintenance.

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Application Development

PMACS has a team of web designers and programmers that develop web-based database applications. Development is currently limited to applications with school-wide relevance or benefit and to clients paying for software developers.

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Research Solutions

PMACS offers a number of options to facilitate the unique needs of researchers at the Perelman School of Medicine:

• Cloud storage via Amazon Web Services (AWS)
• High Performance Computing (PennHPC) for high-speed, parallel processing of research data
• Long-term Tape archive storage
• Research Electronic Data Capture (REDCap) for effective and secure data collection and collaboration
• Laboratory Information Management System software (LIMS) to track and securely store biosample data
• Core Facility Management System ( i-LAB ) to request services and schedule equipment at PSOM cores

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Web Design & Hosting

Website Design and Hosting

PMACS provides a number of web development and design services for faculty, staff, and students within the Perelman School of Medicine to support the School's education and research efforts. For more details please consult the PMACS Web Team site.

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Consulting

Customer Service for PMACS is facilitated by Service Information Officers (SIOs) who interact with individuals, departments, institutes or centers seeking assistance in obtaining support or determining appropriate course of action on a new information systems/informatics project. We will also work within PMACS to establish cost effective means for ongoing service, reporting, and support. In addition, we will coordinate projects that span multiple organizations in Penn Medicine to achieve the goals of administration, education, and research.

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University Computing Services

PMACS Client Services Group maintains a close relationship with the University's Information Systems and Computing Department (ISC). We expediently serve customers by leveraging our intimate working knowledge of School buildings and operations in order to facilitate networking requests and telephony issues. PMACS acts as a local management and customer service interface for the many IT services provided by the University.

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Information Security

The Information Security Office is committed to protecting Perelman School of Medicine, (PSOM), computing and information assets and overseeing compliance with appropriate laws, regulations, and policies.  The overall objective of Information Security at PSOM is to ensure that a program is in place to protect critical information assets from unauthorized use, modification, disclosure, or loss.  

Goals

• Balance security with usability and individual privacy.
• Ensure that systems are in compliance with applicable laws and regulations, e.g. HIPAA, FISMA.
• Ensure that appropriate controls are in place to be in compliance with protocol/study security requirements.  
• Make the PSOM user community more ‘security aware’.

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Training

PMACS offers training in MODX for those who wish to maintain their website, so long as it was designed and coded by the PMACS Web Team. Use this form to sign up.

Other computer training is provided by the University's Technology Training Services and the Penn Libraries.

Additional computer training

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