Computing at the Perelman School of Medicine

Customer Support

PMACS provides a wide array of services including:

Device Support

Help desk, Desktop hardware and software management, Laptop management, Printer management, User account/profile management, Bring your own device (BYOD) management, Recycling, ISC Telephone Services.

Email and Listserv Administration and Support

Network Support

PennNet, HUPNet, Firewalls and domains, Sponsored projects, Commodity storage.

Server Support

Server hardware and software management, Virtual environment management, Networking management and support, Data and database management, Server-based software administration, Client application support and maintenance.

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Application Development

PMACS has a team of web designers and programmers that develop web-based database applications. Development is currently limited to applications with school-wide relevance or benefit and to clients paying for software developers.

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Research Solutions

PMACS offers a number of options to facilitate the unique needs of researchers at the Perelman School of Medicine:

• Cloud storage via Amazon Web Services (AWS)
• High Performance Computing (PennHPC) for high-speed, parallel processing of research data
• Long-term archive storage
• Research Electronic Data Capture (REDCap) for effective and secure data collection and collaboration
• Collaboration and document management via SharePoint
• Laboratory Information Management System software (LIMS) to track and securely store biosample data

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Web Design & Hosting

Website Hosting

Any Perelman School of Medicine department, center, institute, graduate group, lab, or student organization may request an account on our web server. Included with each account is a 30 MB disk quota and a variety of services and security options.

The School also provides a web development platform for those groups interested in doing their own application development. The platform consists of an Apache web server running on Linux, PHP, and mySQL. This server is managed by PMACS, housed in a secure machine room, and backed up on a regular nightly schedule. Programming support, beyond the creation of accounts, is not available.

Website Design

Any account holder on the main Perelman School of Medicine website may request assistance in creating his/her organization's web site.

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Consulting

Customer Service for PMACS is facilitated by Service Information Officers (SIOs) who interact with individuals, departments, institutes or centers seeking assistance in obtaining support or determining appropriate course of action on a new information systems/informatics project. We will also work within PMACS to establish cost effective means for ongoing service, reporting, and support. In addition, we will coordinate projects that span multiple organizations in Penn Medicine to achieve the goals of administration, education, and research.

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University Computing Services

PMACS Client Services Group maintains a close relationship with the University's Information Systems and Computing Department (ISC). We expediently serve customers by leveraging our intimate working knowledge of School buildings and operations in order to facilitate networking requests and telephony issues. PMACS acts as a local management and customer service interface for the many IT services provided by the University.

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Security

The Perelman School of Medicine Office of Information Security is committed to helping protect the security and privacy of data the University considers to be confidential. Our staff can help to:

• Encrypt sensitive data
• Audit existing computer setups for security flaws
• Design secure systems
• Assist with translating contractual obligations with regards to computer security
• Respond to reports of information security breaches in coordination with the University's Office of Audit, Compliance and Privacy
• Represent PSOM's views on University committees relating to information security and privacy

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Training

PMACS offers training in Adobe Contribute for those who wish to maintain their website, so long as it was designed and coded by the PMACS Web Team. Use this form to sign up.

Other computer training is provided by the University's Technology Training Services and the Penn Libraries.

Additional computer training

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