Collaboration 

Services for messaging, communication, and file sharing including Microsoft Teams, Email, Calendars,  file sharing options, and Zoom.  Go to Collaboration Services » 

Support Services

A variety of support services are available, including end-user device support, moves, recycling, and onboarding.   Request help » 

PennKey Support

A PennKey is an individual's username and an associated password within the PennKey authentication system. Support is available to assist with PennKey reset, PennKey sponsorship, DUO support and other PennKey needs.  Go to PennKey Support » 

PennFlex Phone

PennFlex Phone is the University’s cloud-based telephony service supporting business operations for the campus. In addition to enterprise quality phone features, PennFlex Phone offers enhanced unified communications functionality including a mobile and desktop app with messaging and audio/video conferencing. Go to Penn Flex Information and Resources » 

Consulting Services

Consulting is available for IT strategy, finding solutions, vendor assessments, and grant support.  Go to Consulting Services » 

Web Sites 

Self-service websites and web design are available for lab websites, research initiatives, and student groups. 

UPHS Applications and Computer Support 

Support for health system software, devices, and hardware, including EPIC, is provided by the UPHS IS Service Desk. Contact UPHS IS Service Desk » 

Research Services 

Clinical Data Management System (CDMS)

PennVault CDMS is built on the Veeva Vault platform, a cloud-based, 21 CFR Part 11-compliant software package developed to help manage health authority-required records. Go to Research Systems » 

Clinical Research Management System (CRMS)

PennCRMS is a software system designed to help principal investigators, study coordinators, and other faculty and staff track and report on nearly every aspect of a clinical trial. Paper-based processes are replaced with electronic processes, and data is aggregated for use in the CRMS, as well as potentially exported and interfaced for use in external systems such as a data warehouses and the electronic medical record.  PennCRMS provides study and patient management capabilities and electronic data capture.  Go to Research Systems » 

REDCap

REDCap is a secure web platform for building and managing online databases and surveys. REDCap's streamlined process for rapidly creating and designing projects offers a vast array of tools that can be tailored to virtually any data collection strategy. Go to Research Systems »

Electronic Lab Notebook

The University of Pennsylvania has licensed LabArchives as its ELN of choice.  LabArchives is a web-based paper notebook replacement. Go to Penn’s Electronic Research Notebook »

High Performance Computing Cluster (HPC)

High Performance Computing with powerful clustered compute resources, high throughput disk storage, and expert programming support.  Special high-memory resource with 1.5 TB memory.  GPU resources also available. Read more about High Performance Computing Cluster »

Limited Performance Computing Cluster (LPC)

Customers of the LPC will receive a feature-rich environment upon which they can perform analytical and computational work. The environment aligns the computational resources a customer has provided with the amount of processing the customer has access to, while providing a consistent framework for managing a scalable environment. Individual customers who use the LPC do not face usage based billing rates, which ensures predictable costs.  Go to Consulting Services »