Need Help?

Having Trouble Opening a Helpdesk Ticket?

You will need a PMACS account to log into the Helpdesk Ticketing System (KACE).  If you need help obtaining or resetting your PMACS account, contact MedHelp.

End User Device Support

  • Desktop and laptop hardware support
  • PMACS accounts
  • VPN / Remote Access
  • File shares
  • Penn Medicine or Penn O365
  • Mobile devices
  • Network port activations and changes
  • AirPennNet support
  • Penn+Box
  • Microsoft Teams, Blue Jeans and Zoom

Open a Helpdesk Ticket

Email Support

Open a Helpdesk Ticket

Contact MedHelp

Request an Email Account

Once completed it will be sent to our MedHelp team.  Please allow up to five business days for the account to be created. The login information to be sent to the manager listed within the form.

PennKey Support

Visit the PennKey Support Site

UPHS Applications and Computer Support

Contact UPHS IS Service Desk

Server Support

  • Software installation & updates
  • Database assistance
  • Networking changes
  • RStudio Pro and Connect

Open a Helpdesk Ticket

Limited Performance Computing (LPC) Support

Open a Helpdesk Ticket

High Performance Computing (HPC) Support

Contact the HPC Team

Application Support

LabVantage Assistance

Open a Helpdesk Ticket

SPS and Pumpkin Assistance

Open a Helpdesk Ticket

Xybion Labwise and Pristima Assistance

Open a Helpdesk Ticket


REDCap Password Assistance

Submit a Request

For all other REDCap assistance

Contact REDCap Support

Veeva Product Support

  • Clinical Data Management System (CDMS)
  • eTMF
  • SiteVault
  • QualityDocs

Open a Helpdesk Ticket

iLab Support

Contact iLab Support

CAMS Support

Contact CAMS Support

Self-Service Websites and Web Design Services

Contact the Web Team

Contracts and Data Use Agreement Assistance

Contact an SIO

Becoming a PMACS Customer

Contact an SIO


Contact an SIO

Still Not Sure? Ask ISAAC

Contact the Information Services Advisory Center