Customer Service Group (CSG) Tickets
The spring newsletter announced that PMACS is moving the Perelman School servers and storage from the 3401 Walnut Street data center to Lancaster General Hospital’s Brownstown data center. The first of two moves was successfully completed on the weekend of June 29 when approximately 500 servers and 3 petabytes of data storage were transferred.
The second move is scheduled for the weekend of September 7, 2018 to move the remaining 250 servers. Similar to the first move, PSOM systems will be unavailable from 5 PM on September 7 to 8 AM, to Monday, September 10.
More detailed updates will be provided to impacted users via the BA forum as well as individual client meetings scheduled by the PMACS SIOs. Additionally, the project web site will continue to be updated for frequently asked questions and other relevant information.
In August, both the University and Penn Medicine will implement new security measures for their information systems. The following changes will go into effect starting August 1st (Staff) and August 29th (Faculty).
- PENN KEY PASSWORD RESET
The University will require all users to make a one-time change of their PennKey password to ensure the use of complex passwords.
- TWO-FACTOR AUTHENTICATION FOR UNIVERSITY SYSTEMS
The University requires that users enroll in the Duo two-factor authentication to access PennKey secured systems. Examples include: Penn+Box, Secure Share, U@Penn Secure Sites, and My.Med.
- TWO-FACTOR AUTHENTICATION FOR PENN MEDICINE O365 (Updated)
Penn Medicine will begin requiring Duo two-factor authentication to access email in Penn Medicine O365 from outside the University. Note that two-factor will not be required when viewing email on a mobile device with the Microsoft Intune app.
This information has already been communicated to your department/center/institute administrators; please coordinate with them as needed. You can also contact your local support provider (LSP) or Medhelp@pennmedicine.upenn.edu.
In July, PMACS and the Office of Clinical Research (OCR) began work to implement new functionality in the Penn DMS.
First, we are implementing QualityDocs. This DMS module provides functionality for effective document management, auditable, automated workflows, and procedural change management of documents, training materials, tiered approvals levels, and reports. The benefits of this additional functionality are reduced compliance risk and improved quality processes.
Second, we are implementing the SiteDocs module to support Investigator Site Files (ISF). The ISF contains the essential documents necessary for principal investigators (PIs) and the research team.
Both modules will be fully functional by the end of 2018.
Many Penn Medicine faculty, physicians, and employees work both in the Perelman School of Medicine and UPHS and use information systems in both environments. This duality sometimes leads to some confusion when support is needed.
When you have an information technology issue that requires support, please use the following guidance:
- If you are located in the Perelman School of Medicine or related research area (e.g., Smilow Translational Research Center), please request support via the PMACS web page.
- If you are using UPHS systems (e.g., PennChart, Lawson) in a UPHS location or via remote VPN (Virtual Private Network) connection, please call the UPHS Service Desk (215–662–7474) for support.