Support Services

Provide PC and MAC support to DART faculty and staff that have been onboarded to DART.

Used by/Available to

PSOM faculty and staff 

Capacity Assumptions/Restrictions

End user computers must be running a supported operating system.

Continuity and Security

Desktops and Laptops are encrypted with Bitlocker or Filevault

Cost

Basic Science departments are covered.  Institutes and Centers are billed separately depending on if they are Type 1 or Type 2

Support

Submit a helpdesk ticket to the CSG queue.

How to Access

Contact an SIO at DART_SIO@Pennmedicine.upenn.edu or submit a helpdesk ticket to the CSG queue for onboarding discussion.

DART provides move related services when a departments operations are relocated on campus. Most department moves include port changes, device disconnects/reconnects, IT consultations and project management services.

Used by/Available to

PSOM Faculty and Staff

Capacity Assumptions/Restrictions

Non-PMACS supported faculty/staff are restricted to just consultations and port changes.

Continuity and Security

N/A

Cost

None

Support

Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu

How to Access

Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu

DART provides onboarding services to all existing and new PSOM departments who would like DART IT Support. The process takes several weeks to months and requires a thorough review of the requesting departments data, devices and workflows. All departments not currently supported by DART must go through the onboarding process before support can begin.

Used by/Available to

PSOM Faculty and Staff

Capacity Assumptions/Restrictions

None

Continuity and Security

N/A

Cost

None

Support

Contact Medhelp at medhelp@pennmedicine.upenn.edu

How to Access

Contact an SIO at DART_SIO@pennmedicine.upenn.edu

DART provides opportunities for departments to recycle hardware they no longer need.

Used by/Available to

PSOM Faculty and Staff

Capacity Assumptions/Restrictions

Capacity may be restricted by available storage within DART space. If there is no capacity, DART may ask departments to bring hardware to building loading docks on recycling days that are shared with department business administrators.

All hard drives must be removed from the device prior to removal from Perelman School of Medicine.

Continuity and Security

N/A

Cost

None

Support

Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu

How to Access

Submit a helpdesk ticket to the CSG queue or contact Medhelp at medhelp@pennmedicine.upenn.edu

 

Provides support for Pennkey relates issues, including new Pennkey requests, password resets, and guest Pennkeys, 

A PennKey and its associated password are required to access many of Penn's network resources.

A PennKey Setup Code is a temporary identifier used to register a PennKey and password or reset a forgotten PennKey password.

Select your affiliation from the list below for specific assistance with PennKey services: