iLab

To Register for an Account:

Navigate to the core page:

Https://med-upenn.corefacilities.org/service_center/show_external/3678

1. Click the ‘Register’ link in the upper-right-hand corner of the screen
2. You will be directed to an authentication page where you will need to enter your University of Pennsylvania Credentials
3. Once you have entered your Credentials, click the ‘Login’ button
4. You will be directed to an iLab Registration page where you will need to select your PI/Lab, and verify your contact information
5. Once your registration has been submitted, your PI will receive a notification that you have requested membership to their lab in iLab. They will need to approve your membership and assign any funds for your use.

To Create an Equipment Reservation:

Once you have been accepted into your PI’s lab and assigned funds, you can schedule equipment time.

1. Navigate to the core page.
2. Click the blue ‘Sign In’ button in the upper right-hand of the page.
3. Enter your University of Pennsylvania Credentials and password, and sign in.
4. Select the Schedule Equipment tab and click on the ‘View Schedule’ button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
5. A window will pop up that will allow you to verify your reservation details and provide payment information before saving the reservation.

To Create a Service Request:

Once you have been accepted into your PI’s lab and assigned Funds, you can create service requests.

1. Navigate to the core page.
2. Click the blue ‘Sign In’ button in the upper right-hand of the page.
3. Enter your University of Pennsylvania Credentials and password, and sign in.
4. Select the Request Services tab and click on the ‘Request Service’ button next to the service of interest.
5. You will be asked to complete a form before submitting the request to the core.
6. Your request will be pending review by the core. The core will review your request and either Agree to the work or they will ask for more information if needed.

To Register for an Account:

1. Complete the registration form on the sign-up page.
2. Receive a Welcome Email from iLab (typically within one business day) with login Credentials.

To Create a Service Request:

Using your iLab login Credentials, you can place a service request.

1. Login using the ‘Sign in using iLab credentials’ option.
2. Enter the Credentials received in your welcome email from iLab.
3. Go to the services offered at EMRL and check prices for the services you are asking.
4. Calculate the total cost for the service and generate a PO. If you have questions related to PO, send an email to Katherine Heer kheer@pennmedicine.upenn.edu.
5. Once the PO is in place, select the Request Services tab and click the service of interest.
6. Make sure to upload the PO to the website while requesting services.

For all support while using iLab, we recommend the ‘HELP’ link in the upper right-hand corner of the screen. The iLab support team helps route them to the appropriate members - this is typically the quickest way to get help using the system.

How do I submit a new Support Ticket?

Click HELP to be directed to the help portal.

Click on 'Submit a Ticket'

Provide as much detail as possible to help iLab Support Team understand the question or issue.

If you have problems logging into the system, please feel free to email ilab-support@agilent.com. A team member will either help you directly or route you to the appropriate technical person. Or, you may call the iLab Support Phone.

The iLab Support Phone: 617.297.2805

Toll free: 1.800.690.2957

The iLab Support Chat: Click the Help link in the upper right-hand corner, select My Tickets, then click the chat icon at the bottom right-hand side of your screen.