Windows 11 Upgrade - Self-Service Guide

 

This guide outlines how to upgrade your PMACS-managed Windows device from Windows 10 to Windows 11.

 

Time:

1-2 hours, depending on network speed and hardware. To minimize disruption, you can begin this process (up to step 7) before you leave for the day, and it will run on its own overnight.  

Prerequisites:

  • Your device is running Windows 10 (version 2004 and later).
  • Your device must be compatible with Windows 11. (See more)
  • 9 GB of available storage.  

Instructions:

  1. Before beginning the upgrade process, please ensure you have saved all open files on your PC.
  2. Go to https://helpdesk.pmacs.upenn.edu/ and login with your PMACS credentials.
  3. On the left navigation bar, click on ‘Downloads’, then ‘Install Windows 11 Installation Assistant'
  4. Under “Device to install software on:” Select the device you wish to upgrade. The device selected will default to the device you are currently using.

    To confirm your device name, navigate to Windows Settings > System > About.
     
  5. Click Run Now.
  6. After a few minutes, you should see ‘Windows 11 Upgrade Assistant’ open on your PC. To proceed, click ‘Accept and Install’
  7. Once you accept, the installation process will begin. If you wish to run this upgrade overnight, you can lock the PC at this point and it will complete on its own.
  8. Once installation is complete, you will be prompted to reboot your device, to reboot immediately select ‘Restart Now’. 
  9. The device will reboot (potentially multiple times). Please be patient, do not turn off the device at any point.
  10. Once completed, you will be brought to the Windows 11 login screen.

Troubleshooting:

If you require additional assistance with the upgrade or experience any issues, please submit a PMACS CSG helpdesk ticket.