There are three steps to the Interviewing &
- Gather the Screening Tools You've
- Conduct Phone Interviews
- Conduct Formal Interviews
1: Gather the Screening Tools You've Created
2: Conduct Phone Interviews
A phone interview is a good way to screen candidates in order to find
who you want to bring in for a formal interview. When conducting a phone
- Focus on the person you're interviewing. Don't put the candidate on hold, take other calls,
- If the interview is impromptu,
make sure the candidate understands it's an interview and not just a
call to clarify information on their resume. Ask if it is a convenient
time for them; if it's not, reschedule.
- Carefully plan conference-call
group interviews so that everyone
knows who will ask particular questions. Don't talk over each other.
- If you need to make a comment to a colleague during the phone interview, remember YOU HAVE SOMEONE LISTENING. Use
the mute button, or act as if the candidate is sitting in your office
when talking about them.
3: Conduct Formal Interviews
During the Interview, be sure to:
At the beginning of the interview:
- Make them physically comfortable
- Ask warm-up questions
- Tell them you'll be taking notes
Get Thorough Answers
Sometimes the candidates answer you thoroughly. Sometimes they only give
a surface answer.
- Don't just go on to the next question. Persist
in asking follow-up questions until you feel they have thoroughly and
satisfactorily answered your question.
- Learn to tolerate silence. Don't get nervous
and rush on to the next question if the interviewee pauses to think.
Tolerate the silence. If the interviewee is worried that they're spending
too much time formulating an answer, assure them that you'll wait.
Seek a Balanced View
Sometimes we form an opinion about someone after talking to him/her very
briefly. The opinion could be valid, or could be based on a misunderstanding
of what the candidate said. Dig down to make sure that your opinion is
justified by seeking to balance your view. Ask questions that could
bring out another side of the story. This will help to either correct
or confirm your opinion.
Stay in Control
Sometimes the interviewee will go off on a tangent, and give you more
information than you want
or information you don't need. Interrupt
and ask a question to get things back on track. Time is limited; use
it to get the information you've targeted as important.
a Sample Interview at the SOM - Click the On-Line Learning icon at left to see a five-minute audio show. (If your computer lacks
audio, you will have the option to hear the audio over your phone.)
l Post the Job l Get Candidates
l Interview & Select l Make
Offer l Finish Hire l Forms
l Links l Contacts
Created by the Office of Organization Effectiveness