Department of Psychiatry

Penn Behavioral Health

Frequently Asked Questions

Veterans and Family Members

Click on any question below to see the answer.

General Questions

Click on any question below to see the answer.

Who is eligible?
  • The Cohen Clinic provides services for all veterans and/or their families.
    • We define a veteran as any person who has served in the United States Armed Services (including the National Guard and Reserves), regardless of role while in uniform, discharge status, or combat experience.
    • We define family members as veterans' parents, siblings, spouses or partners, children, caretakers, and others.
  • At this time, we are not able to provide services to active duty service members. However, we are able to work with family members of active duty service members and with current members of the National Guard and Reserves.

Is there a cost?
  • No. The Cohen Clinic provides no cost, high-quality, integrated behavioral health care for veterans and/or their family members in an independent, private setting.

Do I need insurance?
  • No. Insurance is not required at the Cohen Clinic. 
  • In the future, the clinics may institute an insurance and waived co-payment structure based on location and patient preference in order to support the long-term sustainability and growth of the network as it expands.

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Who can see my records?
  • All client information is confidential and is collected, protected, and stored according to standards set by federal law.
  • Our team will ensure that confidential information will not be shared with the U.S. Department of Veterans Affairs or other public, private, or government entities, unless required by law or requested by the client.

What disorders do you treat?
  • We assist clients with a variety of mental health issues including post-traumatic stress, depression, anxiety, adjustment issues, anger, grief and loss, family issues, transition challenges, relationship problems, children's behavioral problems, substance use, and other concerns.

How long does treatment last?
  • The Cohen Clinic provides short- and medium- term (typically 3-4 month) outpatient behavioral health care and we are not intended to be long-term care providers.
  • While we do not provide long-term treatment, we assist clients in connecting with longer term care as needed.

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What does treatment look like?
  • Getting connected: Each new client completes the intake process. The first step is an initial screening that can take place via telephone or in person. This screening includes general demographic information, reason for seeking treatment, and other questions related to a client's needs. This information helps our intake coordinator to identify the best clinician based on the client's unique needs and preferences.
  • Initial assessment: The next step is a one to two session biopsychosocial assessment with a clinician, where clients discuss problems that they are having and share background information, based on their comfort. The assessment process helps us to create a personalized treatment plan and to ensure that we make the best recommendations for treatment. 
  • Treatment: Each individual's treatment plan varies and can include the following components:
    • Therapy: Our skilled clinicians provide evidence-based treatments such as cognitive processing therapy, cognitive behavioral therapy, motivational interviewing, problem solving therapy, integrative behavioral couples therapy, prolonged exposure therapy, and more.
    • Case Management: Case managers offer connections to additional support for assistance with issues like unemployment, benefits, housing, finances, and education.
    • Medication Management: Our in house psychiatrist is available to work with adult clients who are interested in understanding more about evidence-based medication treatment options.
  • Learn more about What to Expect and to meet Our Team.

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Do you offer medication management/psychiatry?
  • Yes. The Cohen Clinic has an adult psychiatrist on staff as an option for clients. However, clients do not need to see a psychiatrist as part of their care.
  • We are working to establish partnerships with child psychiatry. Child clients are currently referred to outside providers for medication management.

What happens after I've completed treatment?
  • Our team will follow up with you every few months for the first year to make sure you are still doing well and to help you connect with any additional resources you may need. You are always welcome to reach out to us at any time. We are dedicated to ensuring that our veterans and families stay well!

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Can I get services if I live outside of the Philadelphia area?
  • Treatment is primarily offered onsite at the Cohen Clinic at 36th and Market in Philadelphia, Pennsylvania, but some veterans or military families residing in Pennsylvania who are unable to regularly commute to therapy may benefit from our telehealth services. Shown to be equally as effective as in-person therapy, telehealth services are provided via computer or tablet and can be done in the privacy of your own home.  After completing an in-person assessment at the clinic, ask your provider if telehealth is right for you

Is transportation assistance/parking reimbursement offered?
  • Yes. The Cohen Clinic is able to offer transportation assistance to clients in need. Our intake coordinator can discuss options with you based on your specific needs and circumstances.

How do I request an accommodation?
  • We will make every effort to accommodate our clients' individual needs and assist them in getting the care they deserve. Contact us for more information.

How do I request medical records?
  • To request your medical records be released to yourself or a third party, you must complete and submit the "Authorization for Disclosure of Health Information" form. Signed requests can be faxed (215-898-0509), mailed (3535 Market Street, Suite 670, Philadelphia, PA 19104), or completed in the clinic.
  • Third party requestors must submit a valid release inclusive of service dates. 
  • There is no charge for medical records at this time.

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What is the Cohen Veterans Network's relationship to the VA/DOD?
  • The Cohen Veterans Network enjoys a complementary relationship with government agencies, although it receives no funding from the VA or the DoD. The Cohen Veterans Network does not share any confidential patient information with the VA or DoD, unless required by law or requested by the client.



Can I volunteer?
  • At this time, we are not accepting volunteers. We sincerely appreciate your interest in our mission and ask that you join us in raising awareness about the Cohen Clinic. Please help us to spread the word on Facebook and Twitter, and let your loved ones know about the services that we provide for veterans and military families.

Can I donate?
  • Yes! Private philanthropy allows us to provide quality care to our veterans and military families. Find out how you can support our work

Other questions?
  • Contact us if you have a question about the Steven A. Cohen Military Family Clinic at the University of Pennsylvania, the Cohen Veterans Network, or behavioral health care for veterans and/or their families that we have not answered in our frequently asked questions.

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