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A psychologically healthy workplace fosters employee well-being while enhancing organizational performance and productivity.
Research has shown that companies with the most effective health and productivity programs achieved more revenue per employee, delivered higher shareholder returns and had lower medical cost trends and fewer absences per employee (Retrieved from American Psychological Association Practice Organization).
The Professionalism Program at Penn Medicine can help organizations tailor their specific needs and address each of the five categories designated by the American Psychological Association as essential practices for a psychologically health workplace:
Effective January 1, 2009, The Joint Commission instituted a new Leadership standard (LD.03.01.01) requiring each hospital or organization seeking accreditation to establish a code of conduct defining acceptable, disruptive and inappropriate behaviors and to create and implement a process for managing disruptive and inappropriate behaviors.
The Joint Commission recognized that professional behavior and patient safety are inextricably linked: “Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction and to preventable adverse outcomes, increase the cost of care, and cause qualified clinicians, administrators, and managers to seek new positions in a more professional environment.” Behaviors that undermine a “culture of safety” in the health care workplace may appear at any organizational level and assume various forms - verbal or physical threats, intimidation of co-workers, condescending behavior, use of profane or disrespectful language, and/or outbursts of anger, among other manifestations.
PPPM’s team of experienced medical professionals has the specialized expertise and insight necessary to address issues associated with disruptive behavior and to create a “culture of safety” in the workplace.
[The Joint Commission, “Behaviors that undermine a culture of safety,” Sentinel Event Alert, 40: July 9, 2008.]