mail.med Features
Requesting a mail.med e-mail account
Checking the status of your request
Getting help
Choosing your e-mail client
Managing your account
Off-campus access
E-mail spam
Account deactivation
Data backups and restoration
Group accounts
Mailing lists
Penn Directory
Acceptable Use policy
A list of features available on mail.med can be found at http://www.med.upenn.edu/somis/mailmedfeatures.html
The School of Medicine provides a mail.med e-mail account for all students, staff and faculty with a PennKey. Students must be actively working towards a degree in a School of Medicine academic program. Faculty and staff must be in Penn payroll with the School of Medicine as their primary affiliation.
Some staff who work outside of SOM buildings (HUP, CHOP, Wistar, Presbyterian, etc.) may be eligible for mail.med accounts. We highly recommend that you choose an account that your computer support providers will support. For example, those working in HUP space who do not receive support directly from a School of Medicine Local Support Provider should use a uphs.upenn.edu account.
To apply for your mail.med account use the School of Medicine New E-mail Account Application at http://www.med.upenn.edu/apps/my/eam.
Do not try to log into webmail until your request for a mail.med account has been completed.
Once you have submitted your application, you can check the status of your request by logging back in to http://www.med.upenn.edu/apps/my/eam. When your acount has been created the status of your request will change to "Request Completed."
New mail.med e-mail accounts are generally created no later than one business days after the e-mail account request form has been submitted online. If your account request has not been processed one business days after you submitted your application please call Information Services at (215) 573-INFO.
If you have questions please contact your department's Local Support Provider.
If you do not know who your Local Support Provider is, or if you do not have a Local Support Provider, please call (215) 573-4636 during regular University hours, 9AM - 5PM Monday through Friday. You can also send an e-mail message to medhelp@mail.med.upenn.edu .
If your department does not have a Local Support Provider please consider using ISC's Support-On-Site services (This service is charged at an hourly rate).
Neither UPHS, CHOP, nor the VA will support mail.med issues.
Webmail - A web-based e-mail client that is already configured for you and is accessible from almost any computer with a web browser. Webmail uses your PennKey for authentication. Webmail is available at http://mail.med.upenn.edu/webmail.
Server-side spam filtering is available using the Account Services tools at http://mail.med.upenn.edu/webmail. Click on the "Account Services" button. Enter your PennKey name and PennKey password and click the "Submit" button. You will be taken to a page where you can opt-in for spam filtering, or modify spam filtering options. With spam filtering turned on messages identified as spam will either be moved to a folder named "caught-spam" in your account on the server or tagged as spam and passed on to your inbox.
General information on how to deal with unsolicited commercial e-mail (spam)
is available at http://www.upenn.edu/computing/security/advisories/spam.html.
E-mail messages and newsgroup postings that are threatening or harassing
are not considered to be spam. If you have received threatening or
harassing e-mail or been the subject of similar newsgroup postings,
or you feel the personal safety of yourself or any other person has
been threatened via e-mail or newsgroup posting, you should report
it directly to Penn Public Safety at 511 (on-campus) or 215-573-3333
(off-campus).
Your mail.med is eligible for deactivation as soon as
Once your affiliation with the University has become inactive you are no longer eligible for a mail.med account. There is no guaranteed period of time that your account will remain active once your affiliation with the University has ended. In some cases the School of Medicine Information Services will allow your account to stay active for a short period of time until it is automatically deactivated. If an expiration date is placed on your account you should receive a notice that your account is slated for automatic deletion.
Departments in the School of Medicine may request immediate deactivation of an e-mail account. In such cases users may not receive notification that the account will be deleted.
To manually deactivate an e-mail account your business administrator should e-mail School of Medicine Information Services at medhelp@mail.med.upenn.edu with the e-mail address in question and the date which the account needs to be deactivated.
Please discuss backing up your mail with your department's Local Support Provider.
Data restoration for individual mail.med accounts is available for a $50 fee. To request data restoration send a message to medhelp@mail.med.upenn.edu and indicate
Group accounts can be requested by sending and e-mail message to medhelp@mail.med.upenn.edu with the following information:
Group accounts are Enhanced Security accounts that can only be checked by logging into webmail with your PennKey or by using a desktop e-mail client that is capable of Kerberos authentication.
