Data Center Outage - 8/7/2021
Data Center Outage - 8/7/2021
On Saturday, August 7th, 2021, from 8 pm until midnight, the PSOM data center will be taken offline for maintenance. This maintenance window will be used to make network improvements to continue to support ongoing operations. This downtime will not affect university systems or access to email.
During this window, all DART supported services and systems will be offline and not accessible. Examples of services that will be impacted include the following:
- Web applications, including REDCap, PennCTMS, LabVantage LIMS, CAMS, and other PSOM research and administrative systems
- Web sites, including www.med.upenn.edu, my.med.upenn.edu, and individual hosted lab websites
- PennOpen Pass
- The PMACS Virtual Private Network (“Pulse Secure”) service
- Virtual Desktop Interface (VDI)
- The DART Helpdesk (https://helpdesk.pmacs.upenn.edu/)
- All File shares
- Analytical and research computing environments, including the Limited Performance Computing Cluster (LPC) and the Health Services Research Data Center (HSRDC)
In advance of the downtime, please close any open documents stored on file shares.
Please contact the PMACS helpdesk or your Local Service Provider with any questions.
Thank you for your prompt attention.