Need Help?

Having Trouble Opening a Helpdesk Ticket?

You will need a PMACS account to log into the Helpdesk Ticketing System (KACE).  If you need help obtaining or resetting your PMACS account, contact MedHelp.

End User Device Support

  • Desktop and laptop hardware support
  • PMACS accounts
  • VPN / Remote Access
  • File shares
  • Penn Medicine or Penn O365
  • Mobile devices
  • Network port activations and changes
  • AirPennNet support
  • Penn+Box
  • Microsoft Teams, Blue Jeans and Zoom

Open a Helpdesk Ticket

PennKey Support

Contact MedHelp

Server Support

  • Software installation & updates
  • Database assistance
  • Networking changes
  • RStudio Pro and Connect

Open a Helpdesk Ticket

Limited Performance Computing (LPC) Support

Open a Helpdesk Ticket

High Performance Computing (HPC) Support

Contact the HPC Team

Application Support

LabVantage Assistance

Open a Helpdesk Ticket

SPS and Pumpkin Assistance

Open a Helpdesk Ticket

Xybion Labwise and Pristima Assistance

Open a Helpdesk Ticket


REDCap Password Assistance

Submit a Request

For all other REDCap assistance

Contact REDCap Support

Veeva Product Support

  • Clinical Data Management System (CDMS)
  • eTMF
  • SiteVault
  • QualityDocs

Open a Helpdesk Ticket

iLab Support

Contact iLab Support

CAMS Support

Contact CAMS Support

Self-Service Websites and Web Design Services

Contact the Web Team

Contracts and Data Use Agreement Assistance

Contact an SIO

Becoming a DART Customer

Contact an SIO

Escalations or All Other Questions

Contact an SIO