COVID-19 update: Please email email@example.com for information on modified operations during the COVID-19 pandemic.
Non-Penn Users: please email firstname.lastname@example.org for more information on how to place an order.
Placing an Order: All orders must be placed using the Single Order Request Form (the Standing Order Request Form is not available for use at this time). Email requests are not accepted. All orders must include an account number and the name and email address of your business administrator in order to be submitted. Have your account number ready before starting the forms.
Order Pickup: Mouse suspension orders must be picked up on Mondays and rat cell suspension orders must be picked up on Tuesdays in John Morgan Building JMB 124. An email will be sent to those with orders giving a 45 min advance notice of when cells are ready for pickup. Meaning that cells can be picked up starting 45 min after receiving the email. Cells must be picked up within 30 min after the 45 min has elapsed and will not be available for pickup after that time. The NRU cannot deliver cells at this time. Please read the 45 min email for instructions on pickup.
All Orders: All orders should be placed at least 3 weeks (21 days) in advance of the pickup date. This will ensure that the core can plan appropriately and reduce waste. Orders placed with less than 3 weeks lead time will be charged the higher walk-in rate for the cells/plates ordered. Orders not placed in advance are not guaranteed to be fulfilled. Please see the Price List tab above for more information about pricing. This means even if you check YES for 3 weeks advance on the order form, if it is not 3 weeks advance notice, you will be charged the higher price.
CURRENTLY UNAVAILABLE: Standing Orders: Standing orders can be placed for a minimum of 3 months to up to 1 year and can provide the researcher with a discounted rate. Please contact the director for more details. All orders will be charged to the account number indicated regardless of whether or not the cells/plates are picked up. If changes are needed in the account number charged, please contact the director.
Strains: Rat = CD (Sprague-Dawley; Charles River): https://www.criver.com/products-services/find-model/cd-sd-igs-rat?region=3611; Mouse = C57BL/6 (Charles River): https://www.criver.com/products-services/find-model/c57bl6-mouse?region=3611
CURRENTLY UNAVAILABLE: Plates: Coverslips are not included in the standard order for plates. The addition of coverslips is considered a custom order. Please contact the director for pricing and ordering.
Special Dissection Services: Special dissection services are considered a special request and the request should be emailed to the director prior to ordering.
Cancellations: Cancellation of orders will not be accepted less than 2 weeks in advance. Any order not picked up will still be charged to the account(s) specified.
Holidays: When Monday is a holiday recognized by the University (please see the UPenn HR website for a list of recognized holidays), all cell suspension pickups for mouse and rat will take place on Tuesday of that week (typically rat in the AM and mouse in the PM). Users will be alerted by email in advance when a holiday will impact normal pickup schedules.