PennVault Resources

PennVault Resources

  • Website Links (URL) Instructions
    • Login for training, training account created by Penn Medicine Information Services
    • Login for production live site: PennVault Login 
      PennKey Single Sign On: if the “Click to log in with Penn” does not appear, click Switch User at the bottom right corner. If the Login with [Penn logo] does not appear, enter your username      [yourPennkeyusername]
    • If you have access to multiple Vaults, toggle between them using the dropdown menu at the top right corner.

Frequently Asked Questions

Q: I know that I uploaded x document but now I can’t find it.

A: Double check that your VIEWS at the top left corner is set in orange to “All Studies/Library/Report/etc.” and not “Recent” or “My” or “Favorites”.

Q: Why don’t I see my studies/documents?

A: i) Check that the link in your browser is to the live production site

    ii) If you have access to multiple vaults, confirm that you are in the correct one- toggle between vaults using the dropdown to the left of your name (located at the top right corner)

    iii) If you have the investigator/research staff role on studies in SiteVault, study access is centrally maintained, please confirm that you are on the study in HS-ERA and put in a helpdesk ticket to request addition to the study.

Q: I forgot my password for my helpdesk login, how do I reset it?

A: Go to and click on Reset Password

Q: I forgot my Pennkey password, how do I reset it?

A: Follow the directions at