Office of Clinical Research

• PennVault
• PennVault Resources

PennVault Resources

PennVault Resources

• Website Links (URL) Instructions
  • Login for training, training account created by Penn Medicine Information Services  https://login.veevavault.com/
  • Login for production live site: PennVault Login 
    PennKey Single Sign On: if the “Click to log in with Penn” does not appear, click Switch User at the bottom right corner. If the Login with [Penn logo] does not appear, enter your username      [yourPennkeyusername]@uphs.com
  • If you have access to multiple Vaults, toggle between them using the dropdown menu at the top right corner.

• Reference Materials
  • eTMF User Guide
  • SiteVault User Guide
• Training Materials 
  • eTMF Slide Deck
  • SiteVault Training Slides 
  • PennVault Training Roles (eTMF, SiteVault) indicating what training is required for various roles
• Forms
  • eTMF Access Control Form submit via https://helpdesk.pmacs.upenn.edu
  • eTMF Study Registration Form for regulatory leads, submit via https://helpdesk.pmacs.upenn.edu
  • SiteVault Access Control Form submit via https://helpdesk.pmacs.upenn.edu
  • PennVault QualityDocs Access Control Form
  • PennVault External User Pennkey Form submit via Fax: 215-573-7645 or drop off at the Anatomy-Chemistry Building, Room 410 front office
• Troubleshooting
  • PMACS/Corporate Information Systems Help Desk System select Veeva queue
  • Email psom-ocrops@pobox.upenn.edu

Frequently Asked Questions

---

Q: I know that I uploaded x document but now I can’t find it.

A: Double check that your VIEWS at the top left corner is set in orange to “All Studies/Library/Report/etc.” and not “Recent” or “My” or “Favorites”.

---

Q: Why don’t I see my studies/documents?

A: i) Check that the link in your browser is to the live production site https://uphs-etmf.veevavault.com/

    ii) If you have access to multiple vaults, confirm that you are in the correct one- toggle between vaults using the dropdown to the left of your name (located at the top right corner)

    iii) If you have the investigator/research staff role on studies in SiteVault, study access is centrally maintained, please confirm that you are on the study in HS-ERA and put in a helpdesk ticket to request addition to the study.

---

Q: I forgot my password for my helpdesk login, how do I reset it?

A: Go to https://reset.pmacs.upenn.edu and click on Reset Password

---

Q: I forgot my Pennkey password, how do I reset it?

A: Follow the directions at https://provider.www.upenn.edu/computing/pennkey/forgot.htm