FAQs for Participants
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Where do I complete the questionnaires?
Use the Hypknowledge app on your phone, or this link to the Hypknowledge site.
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My phone app isn't working.
You can also use the website https://tracker.hypknowledge.com/ to complete any questionnaires, or contact one of our Clinical Research Coordinators to help out.
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Can you remind me how to complete a survey or diary?
Sure! Contact one of our Clinical Research Coordinators.
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My Fitbit Inspire3 isn't working.
Try the link below with instructions on the Fitbit Inspire3, or contact one of our Clinical Research Coordinators.
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How do I receive compensation?
You can go to MyClinCard on the web and read the FAQ section. You can also use the MyClinCard app on your phone to access your payments. Contact one of our Clinical Research Coordinators if you need assistance.
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I lost my medication pack!
Contact one of our Clinical Research Coordinators for help.
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I have some feedback for the study.
Great! We'd love to hear from you. Please email your feedback to one of our Clinical Research Coordinators.
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I need to book, change, or cancel a study visit.
No problem. Please go to our Bookings page to do any of those things.
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I'm not feeling well. What do I do?
For emergencies, call 215-662-8000 and tell the on-call physician you are in the SMART Insomnia study.
For routine matters (like colds, minor injuries, etc) contact your primary care provider. For concerns about study medications, contact one of our Cl…