Operations & Engineering

MAIN CAMPUS

• Joseph Davis, Director, On-Campus Operations
  O: 215-573-4219 / C: 267-246-7933 / davisj2@pennmedicine.upenn.edu
  • Ryan Taylor, Facilities Operations Manager
    C: 267-618-4718 / taylorry@pennmedicine.upenn.edu
  • Myra Fishburn, Sr Building Administrator
    O: 215-573-5427 / C: 267-246-9039 / fishburn@pennmedicine.upenn.edu
  • Val Hardy, Sr Building Administrator
    O: 215-898-2553 / C: 267-353-4204 / valhardy@pennmedicine.upenn.edu
  • Jennifer Pereira, Sr Building Administrator
    O: 215-573-6784 / C: 215-651-2163 / jadzima@pennmedicine.upenn.edu
     
• Ellis Otto, Associate Director, Infrastructure & Projects
  O: 215-573-2902 / C: 267-443-3185 / eotto@pennmedicine.upenn.edu

UPHS

• Rick Savage, Associate Director, UPHS Operations
  O: 215-898-3226 / C: 267-624-4637 / rick.savage@pennmedicine.upenn.edu
  • Christopher Rios, UPHS Operations Manager
    C: 267-846-7503 / rioschr@pennmedicine.upenn.edu

REAL ESTATE PORTFOLIO

• Matthew Hodges, Associate Director, Real Estate Operations
  O: 215-898-1467 / C: 267-896-6685 / hodgesma@pennmedicine.upenn.edu

ADMINISTRATION

• Shirley Taylor, Facilities & Operations Coordinator
  O: 215-573-8852 / C: 215-669-0443 / shirleyt@pennmedicine.upenn.edu

Normal Maintenance & Repairs

Everyday "normal" maintenance issues, though inconvenient, are not emergencies. Examples include ...

• Ceiling tile replacement
• Most lab and office hot/cold temperature complaints (NOTE: It may take up to several hours for you to feel a temperature adjustment. In many cases, the systems are working for an entire building, not just a single office or classroom. Changing the thermostat does not instantly change the temperature.)
• Light bulb replacement
• Plumbing issues such as drippy faucets, restroom fixture problems, poorly flushing toilets, etc.
• Door lock and hardware problems
• Elevators out of service

Customer Work Requests

These are specific requests outside of normal maintenance activities. Examples include ...

• Painting
• New electrical receptacles or utilities
• Connecting new lab equipment
• Shelving

Customer work requests require a 26-digit account number. Please download and complete a departmental work request and forward the signed, authorized form to your building administrator, who will submit it for you. A departmental work request must be submitted no less than three (3) weeks prior to the desired completion date.

Normal Housekeeping

• Regularly:  Normal housekeeping services performed regularly include emptying trash and recycling cans, sweeping and mopping floors, carpet vacuuming, and cleaning and stocking restrooms.
• Annually:  Services such as high dusting, refinishing hard-surface floors, and interior/exterior window cleaning are performed annually. 

If these normal housekeeping services are not being provided, please contact your building administrator. If you need special housekeeping services, such as detailed cleaning of a lab, please use the departmental work request form.

SPO handles requests for signs that:

• Identify an office, lab, room, or special-use area
• Indicate directions
• Provide information or special instructions

Although there is a predetermined size, format, and lettering style for all office and laboratory signs, there may be an occasional opportunity to be more creative with directional signs, storage space signs, etc. Graphic images may be used for those signs as long as there is no conflict under the university's policy and procedures.

Ordering

Room and lab signs are provided at no charge. Whether you are ordering a new sign or a replacement, use one of these request forms:

• Room sign (6" x 6") request form
• Room sign (6" x 12") request form
• Laboratory sign insert (6" x 12") request form

Please fill out the proper form completely. For laboratory signs, the correct warning label information must be provided. Signs cannot be posted without all applicable labels.

Use the directory request form to add information to the directories located in PSOM buildings.

Lead Time

Turnaround is based on the number of requests. Office signs generally take two (2) to five (5) days. Labs signs may take from five (5) to ten (10) days, since all requests must be approved by the Department of Environmental Health and Radiation Safety.  SPO must ensure that appropriate licenses (e.g., radiation, infectious waste) are on file with EHRS.

Click Here for Pennflex Information

To order new keys, please complete a departmental key request form, including a 26-digit account number and departmental approval. Please submit the request to SPO at planops@pennmed.upenn.edu for review, approval, and processing through to the Lock Shop. Notification will be sent when new keys are ready for pick-up in the SPO Office.

See the departmental key policy for further details.