Our Team
EAP Clinical Management
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Read More about Susan Weinstein, LCSW, CEAP, SAPSusan Weinstein, LCSW, CEAP, SAP
Clinical Director
Susan Weinstein, LCSW, CEAP, SAP
Clinical Director
Susan is a Licensed Clinical Social worker. She has been in behavioral health for nearly 30 years and has worked in the Employee Assistance Program space for the last 15. Susan has been the Manager of Penn Medicine Princeton for the past 6 years, where she has grown book of business by 20% as well as the scope of services offered by the EAP. Susan is the Clinical Lead in the integration of the Penn Medicine Philadelphia and Princeton EAP’s, She provides clinical oversight, oversees the strategic planning, development and implementation of clinical services and responds to departmental priorities. Susan is passionate about working to help create healthy workplace environments. She is the mother of 3 adult sons and a competitive rower. Prior to Penn Medicine Princeton EAP, she worked at Harris Rothenberg, International EAP, and was the Manager of Lahey Health Services, in the Boston area.
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Read More about Rachel Warsaw, LCSWRachel Warsaw, LCSW
EAP Clinician
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Read More about Carol Rickard, LCSWCarol Rickard, LCSW
EAP Clinician
Carol Rickard, LCSW
EAP Clinician
Carol Rickard, LCSW, has spent nearly 30 years working in the behavioral health field in both outpatient and inpatient settings with a variety of clinical populations including substance abuse disorders, women’s trauma, geropsychiatric, and crisis intervention. Carol’s expertise is in stress management and wellness. In addition to the 25 books she has published, she has been a featured expert in other publications including Readers Digest, Dr. Oz’s The Good Life, Woman’s World Magazine, and writes a weekly column for Esperanza Magazine. Carol has spoken and conducted trainings for organizations including the NJ State Police, Princeton University, Catholic Charities USA, and US Department of Energy. She is the creator and co-host of a nationally syndicated wellness series called The WELL YOU Show, which is based out of Princeton Community Television. Carol has her master’s in social work from Rutgers University and her bachelor’s in science from Kansas State University.
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Read More about Kate Manser, MA, LPCKate Manser, MA, LPC
Clinical Supervisor, EAP Clinician
Kate Manser, MA, LPC
Clinical Supervisor, EAP Clinician
Kate is a Licensed Professional Counselor in New Jersey and Pennsylvania. Her degrees are a BA in Psychology from Rutgers University and a MA in Counselor Education: Community Counseling from The College of New Jersey. Before coming to Penn Medicine’s EAP, Kate had worked in a variety of settings, including partial hospitalization programs, intensive outpatient, domestic violence shelter, residential treatment centers, community outreach into people’s homes, and outpatient centers. In addition, she has worked with a wide set of populations including people with severe and persisting mental illnesses, survivors of trauma, survivors of domestic violence and sexual assault, people in recovery of addiction, and the LGBTQ+ community to name a few. Kate has a strong background in teaching dialectical behavioral therapy skills as well as borrowing from other modalities, such as cognitive behavioral therapy, motivational interviewing, somatic experiencing, and internal family systems. People coming to Kate for therapy feel at ease in her steady presence and appreciate her sense of humor and gentle challenges she provides for clients to make change. She sees therapy as a place to process emotions yet also a safe space to make lasting change in behaviors and the way we think.
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Read More about Kenneth Eric Lenhardt, LCSWKenneth Eric Lenhardt, LCSW
EAP Clinician
Kenneth Eric Lenhardt, LCSW
EAP Clinician
Eric became a Licensed Clinical Social Worker in 1995. He worked in New York City as a psychotherapist at a community mental health center and as an EAP counselor before moving to Japan for sixteen years. There he worked as a University teacher, therapist and amateur yoga instructor. His relocation experiences and establishing a more fulfilling work identity has broadened his perspective on what a healthy work-life balance truly means, and how work cultures and personal context can affect these aspects. Finding a sense of place and remaining resilient while cultivating and deepening relationships are keys to this ongoing process. In the past three years Eric worked as an outpatient group psychotherapist before starting his current position at Penn Medicine EAP. During these collectively turbulent emotional times Eric has found success in fostering his clients’ acceptance of “what is” (not the same as agreement or giving up). By welcoming their true thoughts and feelings, treatment reduces the stress and suffering underlying the problem and clears the way to what can be done next.
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Read More about Eileen O'Brien, LCSWEileen O'Brien, LCSW
EAP Clinician
Eileen O'Brien, LCSW
EAP Clinician
Eileen is a Licensed Clinical Social Worker in PA, NJ and NY. Prior to joining the Penn Medicine EAP, she worked as a Counselor for the New York City Employee Assistance Program. There, she provided individual and group support for NYC essential workers as they adjusted to and worked through a global pandemic. Eileen is a graduate of Colgate University with a double major in English and Peace and Conflict Studies and earned her MSW from Fordham University Graduate School of Social Service. She has experience working with varied client populations and settings, including the street homeless in Harlem, NY, seriously and persistently mentally ill women in shelter, addiction services, NYC and Philadelphia-area workforce and children in schools. She is trained in a variety of therapeutic approaches including strengths-based, solution-focused, psychodynamic, CBT, MI, mindfulness, crisis intervention and trauma-focused treatment. Outside of work, Eileen enjoys exploring her new city, spending time with family and friends, and prioritizing self-care through music, yoga and humor.
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Read More about Ian Sherman, LCSWIan Sherman, LCSW
EAP Clinician
Ian Sherman, LCSW
EAP Clinician
Ian Sherman is a Licensed Clinical Social Worker (LCSW), originally from New York. He has over 15 years of experience as a clinical social worker and is licensed in New York and Pennsylvania. Ian recently moved to Pennsylvania and is currently working at Penn Medicine’s Employee Assistance Program as a Clinical Care Manager. He also has a private practice primarily working with men in relationships and other male related issues. Ian also has experience in facilitating groups focused around anxiety and stress reducing techniques.
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Read More about Vanessa MartinVanessa Martin
EAP Clinician
Vanessa Martin
EAP Clinician
Vanessa Martin is a Licensed Professional Counselor who has over 20 years working in human services field with 9 years being therapist/ counselor. In her experience she has worked with individuals who experiences grief, trauma, emotional struggle, and stress. Her clients presented with challenges concerning anxiety, depression, intimate partner violence, relationship issues, drug and alcohol parenting issues, and career struggles to name a few. She describes the therapy style she uses as adaptive, and interactive and centers on encouraging the development of self-care and accountability in establishing individuals as a priority in their own life. She believes in treating everyone with respect, sensitivity, and compassion. Her therapeutic approaches combine cognitive-behavioral and humanistic and psychoeducation using a strength-based lens. Vanessa received her master’s degree in Human Services Counseling from Lincoln University of PA.
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Read More about Kristina Kotecha, LCSW, SAP
Kristina Kotecha, LCSW, SAP
EAP Clinician, Substance Abuse Professional, Account Manager
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Read More about Roselyn Japes-ShuebrookRoselyn Japes-Shuebrook
Roselyn Japes-Shuebrook
Roselyn is a licensed professional counselor who has worked in community mental health, treating adults and adolescents for the past 11 years. She earned her master’s degree from La Salle University in 2012 in Professional Counseling Psychology, and she is currently pursuing her doctorate degree in Clinical Psychology at Immaculata University. Roselyn has received extensive training and is certified to provide Cognitive Behavioral Therapy by the Beck Institute and to treat PTSD using Prolonged Exposure Therapy by the Center for the Treatment and Study of Anxiety. She is passionate about working with adults from diverse backgrounds, and she strives to create a safe space for clients and to build rapport by using humor and practicing authenticity.
Roselyn believes in meeting the individual where they are and using empathy and unconditional positive regard to empower and motivate the client to invest in the therapeutic relationship. She utilizes Cognitive Behavioral Therapy (CBT) approaches to help clients reach an understanding of what they might be experiencing through evidence-based practice. She applies psychodynamic techniques to help clients explore attachment issues and patterns they might be repeating that are causing discomfort and
dysfunction in their personal and professional lives and to collaboratively find ways to enact change so they can live fuller lives with intentionality.
EAP Operations Management
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Read More about Ronald Cary Andujar, BBA, MBARonald Cary Andujar, BBA, MBA
Operations Lead
Ronald Cary Andujar, BBA, MBA
Operations Lead
Ron Andujar is a Global Finance Professional with expert experience in Accounting and Finance Operations in Banking, Advertising, Insurance and Other Financial Services in The United States and Hong Kong. Currently, Ron is serving the University of Pennsylvania in the role of Director of Strategy & Business Development for the Department of Psychiatry. Ron is a trusted advisor to the Chair and COO, functions to drive and execute the department's strategic, market and industry initiatives to maximize opportunities and achieve growth. Ron is providing Penn Medicine EAP with Operations management to drive our vision forward.
In that role, Ron develops, implements and evaluates the strategic plan for, and delivery of the Penn Medicine Employee Assistance Program. Directs, plans, organizes and evaluates the staff and activities of department in collaboration with the Clinical Lead, Susan Weinstein. Ron confers with employees and managerial personnel in the effective solving of employee problems. Ron coordinates the continuous improvement program for systems and processes.
Curricula Vitae
Banking
Ron began his career at The Chase Manhattan Bank in 1985 as a Portfolio Analyst on Long Island in their Auto Finance Division. Chase moved Ron to Florida to serve in their Home Mortgage Division. Ron returned to New York to serve in their Credit Card division.
Healthcare Advertising and Medical Education
Ron joined Sudler & Hennessey, a pharmaceutical adverting agency in 1997 in New York City first as their Business Affairs Manager and then as their Assistant Worldwide Controller.
Insurance
Ron joined MetLife in November of 2000 as their Director of Reengineering.
Consumer Advertising
Ron joined Young & Rubicam Brands in 2001 as their Manager of Financial Projects followed by Director of Business Affairs in their Shared Financial Services group.
Bloomberg
Bloomberg L.P. is a privately held financial, software, data, and media company headquartered in Midtown Manhattan. Ron joined this prestigious firm in 2006 and served in the Accounting roles of Cash Application and then Process and Controls Manager. Bloomberg moved Ron to Hong Kong in 2009 to serve as APAC Accounts Receivable Manager. Ron returned to New York in 2010 where he served in several roles on the Cash Control Team and SAP Solutions Change Management Team.
Penn Medicine
Ron joined the Department of Psychiatry in 2018. The Director of Strategy & Business Development for the Department of Psychiatry, as a trusted advisor to the Chair and COO, functions to drive and execute the department's strategic, market and industry initiatives to maximize opportunities and achieve growth.
Ron co-Leads the Employee Assistance Program group by communicating with and developing staff members, and building consensus for programs and goals that support the two legacy EAPs (Princeton and Philadelphia) as they move toward a consolidated single EAP.
Ron develop and articulates a short-term strategic vision for areas of responsibility.
Ron develops, implements, and evaluates the strategic plan for and delivery of the Penn Medicines’ Employee Assistance Program; develops, implements, and evaluates strategic operating goals and objectives; reports related operational performance, justification and/or corrective action; assists employees and managerial personnel in solving staff and personal problems; creates a climate in which employees’ feel free to express themselves and receive assistance.
Ron confers with employees and managerial personnel; refers to proper agencies or departments; provides follow-up on employees after referrals to ensure resolution of problems; performs various liaison activities for Administration, Human Resources and Behavioral Health / Psychiatry Departments at both legacy institutions to solve the employees’ personal problems.
Ron assures conversations and information provided are confidential, except where required by law;
Ron maintains and reviews personnel records on continual basis; maintains records of employee conferences, referrals and other activities.
Ron reviews warning notices and selected evaluations to see if patterns exist; maintains file of warning notices and/or evaluations demonstrating poor patient care performance; develops and conducts educational courses; provides and offers career counseling.
Ron manages the brands and disseminates information regarding the Employee Assistance Program and various services offered to employees.
Ron ensures all processes are reviewed for continuous improvement.
Ron selects, develops, manages and evaluates direct reports; ensures adequate scheduling and assigns responsibilities to ensure an equitable distribution of work; oversees program/operating compliance with government and agency regulations.
Ron earned his BBA in Business Administration and MBA in International Business at Adelphi University on Long Island where he is from. Ron lives on a pier on the Hudson River in Edgewater, New Jersey.
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Read More about Ben EvansBen Evans
Senior EAP Account Manager
Ben Evans
Senior EAP Account Manager
I started working at Penn Behavioral Health Corporate Services in the Spring of 2009. Throughout my time here I have been tasked with many different roles and responsibilities, which have helped me grow and progress not only professionally but personally as well. Coming out of undergrad with a major in Sociology and with a minor in Psychology, I had worked a few different sales positions for Marriott in Colorado and Utah. Therefore, it was a natural progression in accepting my position at Penn Behavioral Health Corporate Services, which my initial main priority was in sales. I had also spent much of my life in Philadelphia and have deep family routes in the region so I knew this is where I wanted to be. I was initiated quickly as my first assignment was the RFP for the Police Department. I very quickly had to learn the business and be able articulate the best responses to all of the requirements of the RFP. During this process I also met with the internal EAP and the Peer officers, who were initially very contentious as they thought were replacing them. After many meetings ensuring them that was not the case I slowly began to build their trust. This trust and our strong relationship has been solidified over the year by my response to many of the critical incident that Officers were involved in. They not only see the care and empathy I have for the Officers but the willingness to come out and speak to Officers on last out (12am) or going to Roll Calls to meet Officers at 6am. There are 5 Peer Officers currently all of whom I have known and worked with for more than 12 years. The Captain of the unit has changed but I have a great relationship with the current Captain over the past 3 years. My second major responsibility when I began here was bringing on the Septa contract. I worked tireless to answering the very complex and demanding RFP for Septa. It is a 5-year contract that we have to re-bid for at the end of the 5 years. We were just awarded it for the 3-time last year, which has been my responsibility each time. I have been able to cultivate a very strong relationship with their Leadership, head of Medical and head of HR. They have known me for years and will personally reach out with any issue or concerns they have. I have been the only constant for them over the years as our structure has changed and shifted significantly and they have acknowledged and appreciated my presence and the work I do to support their staff. Working in Sales as my priority and being awarded accounts such as the Police, Septa, CHOP, City of Philadelphia, Burlington County, and Gloucester County to name of few. I learned that what I most enjoyed was the on boarding process for each of the new accounts, where I met all the HR staff, learned about the culture and population of each organization, as well as, each of their specific needs. I wanted to be more involved in helping and support the HR and Leadership of the organization, as well as, all the staff. I began to make the transition into more of an Account Management role while working hard at being certified in many forms of critical incident reponses: Mental Health First Aid, Psychological First Aid, Crisis Intervention, Group, Crisis Invention Peer and Individual, Suicide Prevention, Indentation and Postvention. I have always been a constant learning and being able to help and support staff during difficult times was no exception. I also worked hard to become an informed and engaging trainer. Over the years I have expanded my knowledge base to be able to training on various topics but also have developed my own tone and personality as a presenter. My goal has always been to be very knowledgeable about a subject but also have very calm and approachable presence because in those moments I am the face of the organization. If staff are comfortable with me and find me to be knowledgeable, they are more likely to access the EAP benefit. The time and work I have put in over the years has ingratiated myself to these organizations. I have been able to help and support them in their time of need, often when they feel lost or unsure of how to help their staff. There is a trust and appreciation that I have developed by responding quickly and with expertise to these organizations. I have also been lucky to have so many of the same organizational contacts remain constant through my time here that I have been able to build not only strong working relationships but strong personal relationships. Penn Behavioral Health Corporate Services has seen a lot of transition over the years and I am very excited to where we are at and where we are headed. I take pride in being a constant throughout these changes and it feels uplifting to be a familiar face and stabilizing force for all of the organizations.
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Read More about Nancy MazotasNancy Mazotas
Operations Specialist / Front of House, Princeton
Nancy Mazotas
Operations Specialist / Front of House, Princeton
Nancy has been with the Employee Assistance Program since 2010. As Office Coordinator, Nancy performs various duties including contracts origination, billing and accounts receivable, direct contact and communication with EAP accounts, clients and providers, handles workshop scheduling, and designing & distributing promotional flyers. Since the integration of the Princeton and Philadelphia EAPs, Nancy has worked closely with Ron Andujar and Susan Weinstein to help align procedures and protocols. Prior to Penn Medicine Princeton EAP, Nancy was in real estate since 1995 and founded her own real estate company in 2005. For several years, she also owned and operated a professional services company providing office support services to attorney’s, a biomedical firm which hired her to work full-time for them for their start-up year, and several other private companies. Nancy is a NJ Licensed Real Estate Broker/Salesperson.
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Read More about Wendell PetersonWendell Peterson
Operations Specialist / Provider Relations
Wendell Peterson
Operations Specialist / Provider Relations
Wendell Peterson began his career in Y2K with Quest Diagnostics as a Billing Customer Service Representative where he responded to a high volume of incoming calls related to patient billing, insurance and other patient related inquiries. He was also tasked with many Treasury related responsibilities. Wendell leveraged the skills developed at Quest to become a Senior Billing Coordinator for Optimum 360 where he supported the Revenue Cycle, including the patient’s financial expiration though documentation and coding accuracy to claims integrity and processing and also denial management and recovery. Wendell joined Penn Medicine in 2017 as a Patient Service Associate at Delancey Internal Medicine, where he supported providers that worked with patients to set and accomplish health care goals. Wendell was an important part of the intake process including scheduling new and return patient visits. Wendell’s last role was an Accounts Receivable Representative working with patients to resolve payment issues.
Wendell attended the Community College of Philadelphia where he earned his Associate of Applied Science degree.