Desktop Services

PSOM Faculty and Staff are welcome to use the CrashPlan service managed and operated by ISC.  All backups are stored in Code42’s cloud environment. Each computer is backed up and comes with unlimited storage. CrashPlan supports Windows 7 or higher and MacOS 10.13 or higher.

Used by/Available to

PSOM Faculty and Staff

Capacity Assumptions/Restrictions

N/A

Continuity and Security

Appropriate for Restricted, Moderate and Public data

Cost

Each user is charged the FY21 rate of $4.50/account per month for up to 4 computers. Unlimited data backup and no additional charge for each GB. 

Support

Submit a Helpdesk ticket to the CSG queue.

How to Access

More information about Crashplan is available on ISC’s website.

 

Desktop Engineering is in charge of creating, testing, and deployment of software and images across the PMACS domain environment.

Used by/Available to

All PMACS/DART supported computers

Capacity Assumptions/Restrictions

None.

Continuity and Security

None.

Cost

None.

Support

None.

How to Access

Contact CSG Managers

DART offers a service that facilitates the management of software licenses. This service, based on the Sassafras K2 platform, enables groups to monitor the usage of desktop software products such as SAS, MatLab and more. K2 can also enforce limits on the use of software, such as by user or by concurrent sessions.

Used by/Available to

PSOM faculty and staff

Capacity Assumptions/Restrictions

Each computer to be monitored requires a K2 license.

Continuity and Security

Appropriate for Restricted and Public data

Cost

There is a per computer licensing fee for the use of K2.

Support

Submit a Helpdesk ticket at https://helpdesk.pmacs.upenn.edu/.

How to Access

Please contact an SIO at DART_SIO@pennmedicine.upenn.edu

PMACS VDI is a production virtual desktop solution provided to PSOM Faculty and Staff across multiple disciplines and locations. PMACS VDI is used in 9 states and 3 countries. Windows 10 is currently the only available OS option.

Used by/Available to

PSOM Faculty and Staff

Capacity Assumptions/Restrictions

Users are PMACS supported or sponsored by PMACS Faculty. Currently restricted to 200 concurrent users.

Continuity and Security

Appropriate for Restricted, Moderate and Public data

Cost

None

Support

Submit a Helpdesk ticket to the CSG queue.

How to Access

Complete onboarding process and login at https://connect.pmacs.upenn.edu and/or email DART_SIO@Pennmedicine.upenn.edu