Desktop Services
PSOM Faculty and Staff are welcome to use the CrashPlan service managed and operated by ISC. All backups are stored in Code42’s cloud environment. Each computer is backed up and comes with unlimited storage. CrashPlan supports Windows 7 or higher and MacOS 10.13 or higher.
Used by/Available to
PSOM Faculty and Staff
Capacity Assumptions/Restrictions
N/A
Continuity and Security
Appropriate for Restricted, Moderate and Public data
Cost
Each user is charged the FY21 rate of $4.50/account per month for up to 4 computers. Unlimited data backup and no additional charge for each GB.
Support
Submit a Helpdesk ticket to the CSG queue.
How to Access
More information about Crashplan is available on ISC’s website.
Desktop Engineering is in charge of creating, testing, and deployment of software and images across the PMACS domain environment.
Used by/Available to
All PMACS supported computers
Capacity Assumptions/Restrictions
None.
Continuity and Security
None.
Cost
None.
Support
None.
How to Access
Contact CSG Managers
PMACS offers a service that facilitates the management of software licenses. This service, based on the Sassafras K2 platform, enables groups to monitor the usage of desktop software products such as SAS, MatLab and more. K2 can also enforce limits on the use of software, such as by user or by concurrent sessions.
Used by/Available to
PSOM faculty and staff
Capacity Assumptions/Restrictions
Each computer to be monitored requires a K2 license.
Continuity and Security
Appropriate for Restricted and Public data
Cost
There is a per computer licensing fee for the use of K2.
Support
Submit a Helpdesk ticket at https://helpdesk.pmacs.upenn.edu/.
How to Access
Please contact an SIO at DART_SIO@pennmedicine.upenn.edu
PMACS VDI is a production virtual desktop solution provided to PSOM Faculty and Staff across multiple disciplines and locations. PMACS VDI is used in 9 states and 3 countries. Windows 10 is currently the only available OS option.
Used by/Available to
PSOM Faculty and Staff
Capacity Assumptions/Restrictions
Users are PMACS supported or sponsored by PMACS Faculty. Currently restricted to 200 concurrent users.
Continuity and Security
Appropriate for Restricted, Moderate and Public data
Cost
None
Support
Submit a Helpdesk ticket to the CSG queue.
How to Access
Complete onboarding process and login at https://connect.pmacs.upenn.edu and/or email DART_SIO@Pennmedicine.upenn.edu
PMACS's CSG team supports end user operating systems such as Windows 10 and Mac OS X. CSG supports timely deployment of patches, as well as vetting and recommending when to move to major version upgrades of new releases of each operating system.
Used by/Available to
PSOM faculty and staff
Capacity Assumptions/Restrictions
Computers are owned by Penn and managed support is provided by DART's CSG team.
Continuity and Security
Appropriate for Sensitive, Restricted and Public data.
Cost
There is no cost for the service.
Support
Submit a Helpdesk ticket at https://helpdesk.pmacs.upenn.edu/.
How to Access
Please submit a Helpdesk ticket at https://helpdesk.pmacs.upenn.edu/ to speak with your support provider.