Since Friday, PMACS has worked across PSOM to respond to the Crowdstrike issue. As of noon today, we estimate that at most just over 400 computers remain affected by the outage.

Walk-up activity since yesterday afternoon has remained slow at the BRB Lobby. As a result, we will discontinue walk-up service at 2 pm today. We will not offer walk-up service tomorrow.

Staff have completed multiple walkthroughs of PSOM buildings yesterday and this morning, working with numerous labs and offices to resolve the Crowdstrike issue.

Self-service instructions remain available on our website. You can access them here.

At this time, our efforts will return to resolving the outstanding tickets submitted to the Helpdesk. If you are still experiencing an issue and have not submitted a ticket, please do so here.

We appreciate your patience and support as we continue our recovery efforts.